Billy Gomez
Henderson,NV
Summary
Dynamic leader with expertise in field management and strategic operations planning, honed at Water Damage Specialists & Rooter Inc. Achieved a 70% reduction in project delays through proactive risk management. Skilled in team leadership and quality assurance, fostering strong client relationships and ensuring project success.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Field Supervisor
Water Damage Specialists & Rooter Inc
01.2019 - 01.2025
- Supervised all mold, water remediation and mitigation protocols and procedures to insure excellence in services.
- Supervised all sewage, and environmental protocols and procedures to insure excellence in services.
- Supervised environmental and hygienic cleaning protocols and procedures for attics, and crawl spaces.
- Trained and mentored team members in leak detection and locating the source of damages to residential and commercial properties.
- Supervised daily operations for water damage restoration projects, ensuring compliance with safety standards.
- Trained and mentored team members on equipment usage and restoration techniques, enhancing overall team performance.
- Coordinated with clients to assess damage, develop restoration plans, and provide progress updates throughout projects.
- Implemented quality control measures to improve service delivery and client satisfaction in restoration processes.
- Supervised team of [18] construction workers to maintain productivity and quality of work.
- Implementing and assuring in high level sales.
- Conducted site inspections to evaluate conditions and identify necessary repairs or mitigation strategies.
- Developed training programs to enhance staff skills in water damage restoration techniques and safety protocols.
- Collaborated with cross-functional teams to streamline workflows and improve communication between departments during projects.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Evaluated performance and progress, and made proactive adjustments.
- Completed site checks and leveraged computerized applications to document or record findings.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Mentored team members in best practices to increase sales performance.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
- Reduced project delays by proactively identifying and mitigating potential risks.
- Conducted comprehensive site inspections to ensure compliance with regulatory standards.
- Boosted client satisfaction, consistently delivering projects that met quality standards and deadlines.
- Optimized resource allocation, ensuring projects were completed within budget and scope.
- Implemented digital reporting system, cutting down paperwork and improving record accuracy.
- Negotiated with vendors for better rates, reducing project costs without compromising on quality.
- Monitored field operations closely to ensure all activities aligned with company's strategic goals.
- Trained workers in proper methods, equipment operation and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Created and implemented plans to maximize efficiency of workers.
Construction Manager
A Plus Exterior Coating
01.2009 - 12.2018
- Supervised all mold, water remediation and mitigation protocols and procedures to insure excellence in services.
- Supervised all sewage, and environmental protocols and procedures to insure excellence in services.
- Supervised environmental and hygienic cleaning protocols and procedures for attics, and crawl spaces.
- Trained and mentored team members in leak detection and locating the source of damages to residential and commercial properties.
- Supervised daily operations for water damage restoration projects, ensuring compliance with safety standards.
- Trained and mentored team members on equipment usage and restoration techniques, enhancing overall team performance.
- Coordinated with clients to assess damage, develop restoration plans, and provide progress updates throughout projects.
- Implemented quality control measures to improve service delivery and client satisfaction in restoration processes.
- High level sales and closing.
- Managed project documentation, including contracts, change orders, and progress reports.
- Supervised team of [20] construction workers to maintain productivity and quality of work.
- Led project teams to successfully complete construction projects on schedule and within budget.
- Developed and implemented safety protocols, ensuring compliance with industry regulations.
- Coordinated subcontractors and suppliers to optimize workflow and resource allocation.
- Conducted regular site inspections to monitor progress and maintain quality standards.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
- Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.
- Verified completed projects met approved time, quality, and cost estimates.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
- Reduced construction costs through diligent budget management and effective negotiation with suppliers.
- Reviewed architectural designs and provided valuable feedback for improving functionality or reducing costs without sacrificing quality.
- Achieved cost savings by identifying and mitigating potential project risks early in planning stages.
- Coordinated with architects and engineers to troubleshoot design challenges, ensuring projects met all specifications.
- Streamlined onsite processes to maximize productivity, focusing on effective labor management and scheduling.
- Tracked project costs and other financial metrics to maximize profitability.
- Scheduled utility service providers according to project timelines.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Education
High School Diploma -
John F Kennedy High School
Granada Hills, CAElectrical Certification -
WyoTech
Long Beach, CAPlumbing Certification -
WyoTech
Long Beach, CAWater Damage Restoration Tech -
IICRC
Las Vegas, NVMold Mitigation Certification -
California State License Schools
Los Angeles, CAOSHA Certified -
OSHA
Los Angeles, CAAbove And Below Grade Waterproofing Systems. -
Carlisle Coatings & Waterproofing
Los AngelesTimeline
Field Supervisor
Water Damage Specialists & Rooter Inc
01.2019 - 01.2025
Construction Manager
A Plus Exterior Coating
01.2009 - 12.2018
High School Diploma -
John F Kennedy High School
Electrical Certification -
WyoTech
Plumbing Certification -
WyoTech
Water Damage Restoration Tech -
IICRC
Mold Mitigation Certification -
California State License Schools
OSHA Certified -
OSHA
Above And Below Grade Waterproofing Systems. -
Carlisle Coatings & Waterproofing
Skills
- Field management
- Meeting schedule management
- Delegating tasks
- Strategic operations planning
- Project oversight
- Quality assurance
- Project scheduling
- Site readiness
- Project coordination
- Project site oversight
- Subcontractor oversight
- Team leadership
Accomplishments
- Achieved high level sales by completing evaluations with accuracy and efficiency.
- Supervised teams ranging from 10 to 20 staff members.
- Achieved company up to 70 % of profits by completing an executing with accuracy and efficiency.
- Achieved customer retention through effectively building customer rapport.
Certification
- Valencia California, Water Damage Specialists & Rooter Inc Jan- 2019 / December 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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