William Goodwin
Flemington,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
DC Customer Care Manager
NAPA Auto Parts - Genuine Parts
South Plainfield, NJ
05.1993 - Current
- Documented all interactions between customers and personnel in order to track progress.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Collaborated with other departments to ensure customers' needs were met promptly and accurately.
- Implemented customer service process improvements to limit wait times.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed strategies for resolving escalated issues quickly while providing satisfactory outcomes.
- Evaluated existing processes and procedures for efficiency improvements.
- Maintained up-to-date knowledge of company products and services, promotions, pricing plans.
- Completed day-to-day duties accurately and efficiently.
Receiving Manager
Caldor Department Store
South Plainfield, NJ
02.1990 - 01.1993
- Established relationships with carriers to ensure timely deliveries at competitive rates.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Coordinated with vendors regarding shipping schedules and delivery expectations.
- Ensured accuracy in recording product information into inventory system.
Education
High School Diploma -
Piscataway Township High School
Piscataway, NJ06-1989
Skills
- Customer Relations
- Customer Service
- Problem Resolution
- Professional and Courteous
- Negotiation and Conflict Resolution
- Computer Skills
- Teamwork and Collaboration
Timeline
DC Customer Care Manager
NAPA Auto Parts - Genuine Parts
05.1993 - Current
Receiving Manager
Caldor Department Store
02.1990 - 01.1993
High School Diploma -
Piscataway Township High School
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