Summary
Overview
Work History
Education
Skills
Timeline
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Billy Graham

Bakersfield,CA

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 25 years of management performance. I'm very familiar with our inspection business and eager to learn more about additional products and services that Tuboscope provides. I am a proven leader who genuinely cares about our people, our customers and our business. I am confident in my ability to lead the West Region continuing the successes of my predecessor and I am excited for the opportunity!

Overview

29
29
years of professional experience

Work History

WCI Area Manager

Tuboscope
01.2013 - Current
  • Currently directing the management of operations and serve as the business executive for the area.
  • Work closely with current region Vice President to define the goals & direction for the area.
  • Prioritize potential opportunities and analyze to measure the success of the area as well as areas in need of improvement.
  • Create, develop and implement the vision for the area and direct the execution of short and long-term goals.
  • Create and maintain external relationships to effectively manage and accomplish our business goals.
  • Align responsibility & accountability within the division and provide mentorship and guidance to the area team members.
  • Ensures that division delivers product and services that meet or exceed quality expectations.
  • I've managed a facility that is ISO 9001 certified for many years as well as supported two different operations that are ISO certified in my current role.
  • Structure, staff, develop, evaluate and motivate the our area operations to ensure the competency, capability, continuity, and productivity of human resources.
  • Ensure compliance with Corporate and Division policy to minimize work related injuries and illnesses, employee lost time, and worker's compensation costs.
  • Responsible for the adherence of company Finance and Human Resources policies.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Oversaw budget planning, strategy development, customer outreach for organization.

Operations Manager

Tuboscope
09.1994 - 01.2013
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Led and fully participated in implementing our ISO 9001 program becoming a registered/certified facility.
  • Maintained certification at a high level and passed on an operation that was impeccable when being promoted to Area Manager.

Education

Bachelor of Science - Business Management

University of Phoenix
Baker, CA
11.2008

Skills

  • Staff Development
  • Staff Management
  • Staff Training
  • Quality Assurance
  • Critical Thinking
  • Controlling Costs
  • Profitability Assessments
  • Performance Monitoring and Evaluation
  • Team Development
  • Complex Problem-Solving
  • Operating Procedures and Policies
  • Process Improvement
  • Budgeting and Expenditures
  • Facility Inspections
  • Customer Relationship Management
  • Judgment and Decision-Making
  • Microsoft Excel
  • Instructing
  • Service-Oriented

Timeline

WCI Area Manager

Tuboscope
01.2013 - Current

Operations Manager

Tuboscope
09.1994 - 01.2013

Bachelor of Science - Business Management

University of Phoenix

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Billy Graham