Billy Hancock

Property Management Administrator

La Cumbre Management

03.2009 - 05.2023

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Introduced prospective tenants to types of units available and performed tours of premises.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Coordinated with legal counsel to resolve tenant disputes.
Communicated effectively with owners, residents, and on-site associates.
Kept properties in compliance with local, state and federal regulations.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Delivered emergency 24-hour on-call service for tenants on building issues.
Responded to Common Area Maintenance (CAM) inquiries.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.