Billy Haney

Work History

Lead Operations Associate

Danone North America Public Benefit

09.2020 - Current

Mentored junior associates, fostering professional growth and development within the team.
Championed continuous improvement efforts across all aspects of business operations.
Evaluated staff performance and provided coaching to address inefficiencies.
Educated staff on organizational mission and goals to help employees achieve success.
Developed effective improvement plans in alignment with goals and specifications.
Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
Followed shipping and receiving procedures for goods and materials.
Improved operational efficiency by implementing new processes and streamlining existing workflows.
Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Collaborated with cross-functional teams to achieve project goals and meet deadlines.
Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
Collected, arranged, and input information into database system.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Gathered, organized and input information into digital database.
Evaluated customer needs and feedback to drive product and service improvements.
Generated reports detailing findings and recommendations.
Conducted regular reviews of operations and identified areas for improvement.
Maintained database systems to track and analyze operational data.

Warehouse/Reach Truck Operator

Lineage Logistics

10.2016 - 08.2020

Completes daily forklift maintenance/check sheet
Positions forks, lifting platform, or other lifting device under, over, or around loaded pallets, skids, boxes, products, or materials, and transports load to designated area
Puts away palletized units by raising forks for placement into four or five high racks
Picks palletized units out of four or five high rack locations and stages for outbound shipment
Inventories materials and records weight, counts, and condition of frozen food items via an RF system
Loads or unloads materials onto or off of pallets, skids, or lifting device
Recharges, maintains proper water levels, and cleans batteries

Tacker

Turner Industries

09.2014 - 09.2016

Follows all Quality and Safety protocols
Wear proper safety equipment
Cleans surfaces to be welded with wire brush, carbide grinder and/or alcohol
Positions parts in jigs or fixtures and tack welds assembly together
Select torch, torch tip, and filler wire according to operation instruction or work router
Assemble argon hoses and plugs to achieve proper purge
Perform minor Preventative Maintenance on welding equipment such as set gaps and dusting
TIG weld assemblies in the 1G or 3G position on sheet thickness up to .050" and a diameter of ¼" to 3" tube
Inspect weld height, width, color and imperfections per operation instruction requirements
Use borescope to inspect inside diameter welds for proper drop though, width, color and imperfections
Fill out documentation per company requirements
Works with a team of fabricators and/or welders to achieve production requirements
Assists other team members with various functions other than manual welding to assist in achieving team requirements
Performs weld repair including grinding, filling imperfections and building up metal parts
Skills Used: Safety first, Reading Sketches, Tig Welding/Piping, Package Handler

Package Handler

FedEx

11.2013 - 09.2014

Loads and unloads sorted packages in a fast-paced environment
Responsible for the physical loading, unloading and/or sorting of packages by hand, including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner
Rotate through various areas and positions such as Loader, Unloader and Quality Assurance

Conductor/Switchman

Union Pacific

10.2012 - 08.2014

Certified Conductor License
Boarding freight cars; Applying and releasing hand brakes; Operating track switches; Coupling air hoses; Inspecting cars; Using radio communications to control train movement

Operator

BASF

10.2009 - 04.2012

Unloads/loads bulk and non-bulk packaging; loads totes and drums intermediate, finished products, and waste, ensuring that all work is in conformance with quality, safety, and regulatory standards
Duties include but are not limited to ensuring that all SOPs are followed; all samples that are taken are representative of current activity; labels are applied properly; non-bulk containers are safety transported via fork truck; properly operating all equipment
Activities necessary for preparing equipment for maintenance; performing preventive maintenance checks; and proper housekeeping

Production Worker

Schering Plough

01.2009 - 10.2009

Performing production line set-ups and change-overs and operate production machinery used in a liquid bottle filling/Injection Molding manufacturing facility that operates under rules and regulations required by GMP, MHRA, and EPA
Duties also included performing minor repairs, Preventative Maintenance, housekeeping, cleaning of equipment, in addition to updating equipment logbooks and completing production process paperwork

Field Service Supervisor

Dish Network

08.2005 - 04.2008

Responsible for all installation operations, repair, and service related issues for a specific office
Ensures a high level of profitability, overall customer service/satisfaction, adequate staffing levels, training, and internal/external growth, in order to achieve company goals
Responsible for achieving installation goals specific to their location
Provides overall direction of Field Service Managers in support of departmental objectives
Oversees hiring, training and recruiting needs for the installation staff
Schedules and works with high profile VIP accounts daily
Reviews performance; addressing escalated issues and resolving problems
Assists General Manager with P&L responsibilities for the office
Helps support new business opportunities and strategies
Provides daily leadership to employees within the office
Complies with management reporting and communications as requested
Ensures 100% customer/consumer satisfaction
Carries out Supervisory responsibilities in accordance with the organization's policies and applicable laws
Works with multiple departments regarding installation related projects

Dock Supervisor

Holsum I.B.C

05.2000 - 12.2003

Supervised employees and maintained a good work environment
Logged in the numbers of products that were received and shipped
Loaded and Unloads bread products

Summary

Overview

Work History

Lead Operations Associate

Warehouse/Reach Truck Operator

Tacker

Package Handler

Conductor/Switchman

Operator

Production Worker

Field Service Supervisor

Dock Supervisor

Education

Associate - Business Management, Insurance & Risk Management

Skills

Certification

Personal Information

Timeline

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