Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
Generic

Billy Hawkins

Lawton

Summary

Law enforcement professional prepared for rigors of maintaining security and order in challenging environments. Possesses valuable experience in conflict resolution and maintaining facility safety. Known for strong team collaboration and adaptability to changing circumstances. Skilled in communication and de-escalation techniques, highly dependable and trustworthy.

Detention Officer with established background in adult and youth detention environments. Quick decision-maker with excellent skills in physical restraint, search and seizure, prisoner transport and emergency response. Experienced with legal processes and requirements associated with felon incarceration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Detention Officer-Sergeant

Comanche County Detention Center
08.2024 - Current
  • Inmate care: Processing inmates, applying and removing restraints, and communicating with inmates
  • Inmate safety: Ensuring the safety and security of all inmates, personnel, and the jail
  • Enforcing rules: Enforcing rules and policies and disciplining inmates who violate them
  • Inmate supervision: Supervising inmates in all areas, including recreation yard, cells, pods, medical, and booking area
  • Inmate transportation: Transporting inmates to and from medical, to and from the hospital, to and from booking area, to and from the kitchen, to and from the pods
  • Evidence/contraband collection: Perform pat searches, strip searches, pod searches, and cell searches for any/all contraband
  • Retrieve contraband and remove it from the pod immediately
  • Assisted in intake and release of inmates.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Responded promptly to emergency situations and provided medical aid.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
  • Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
  • Documented inmate behavior and activities in logbooks.
  • Investigated and responded to incidents of inmate misconduct.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Detention Officer

Jackson County Sheriff's Office
05.2023 - 07.2024
  • Inmate care: Processing inmates, applying and removing restraints, and communicating with inmates
  • Inmate safety: Ensuring the safety and security of all inmates, personnel, and the jail
  • Enforcing rules: Enforcing rules and policies and disciplining inmates who violate them
  • Inmate supervision: Supervising inmates in all areas, including recreation yard, cells, pods, medical, and booking area
  • Inmate transportation: Transporting inmates to and from medical, to and from the hospital, to and from booking area, to and from the kitchen, to and from the pods
  • Evidence/contraband collection: Perform pat searches, strip searches, pod searches, and cell searches for any/all contraband
  • Retrieve contraband and remove it from the pod immediately
  • Processing inmates: Booking inmates into jail and assigning them to certain pods and cells
  • Releasing inmates from our custody to either the streets, another county, or to prison
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted security checks of inmates and living areas.
  • Assisted in intake and release of inmates.
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Processed inmates by taking photographs and fingerprints.
  • Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
  • Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.

Store Manager

Cricket Wireless
11.2021 - 05.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Reported issues to higher management with great detail.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

Security Manager

LuckyStar Casino
07.2019 - 11.2021
  • Company Overview: Clinton and Hammon
  • Started out as a security officer at the Clinton location but was quickly promoted to security supervisor and then security manager
  • As security officer my duties included protecting all casino property both inside and outside, protecting our customers, preventing underage gambling, responding to emergencies, report writing, providing assistance, ensuring the safety of the vendors, assisted with opening and closing, maintaining all equipment, and preventing disruptions
  • As security supervisor my duties included managing the gaming floor and staff during my shift, answer all questions about payouts to customers, protecting all casino property both inside and outside, protecting our customers, preventing underage gambling, responding to emergencies, report writing, providing assistance, ensuring the safety of the vendors, assisted with opening and closing, maintaining all equipment, and preventing disruptions
  • As security manager my duties included planning, managing and directing activities relating to the safety, security, and protection of the casino
  • Developed, implemented, or updated all policies and procedures pertaining to the security of the casino
  • Help promote all upcoming events as well maintain an accurate level of security staff at all times at the casino
  • Scheduled shifts accordingly with enough coverage for all three shifts including vacations, call ins, no call/no shows, and tardiness
  • Clinton and Hammon
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Supervised team of [Number] security personnel during shift.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
  • Kept team compliant with security protocols and appearance standards.
  • Established and maintained close working relationships with local law enforcement officers.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Investigated incidents and wrote reports.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

Correctional Security Sergeant

Oklahoma Department of Corrections
08.2017 - 11.2018
  • Company Overview: NorthFork Correctional Center
  • As a correctional security sergeant my duties included supervising correctional officers, managing daily operations, directing emergency responses, maintaining safety and security amongst the facility, the public, employees, and inmates, communicating with staff and inmates, help train new officers, review all reports and disciplinaries, make judgment calls in critical situations, establish and maintain working relationships with all employees in all departments
  • NorthFork Correctional Center
  • Enhanced security measures by implementing thorough patrolling routines and surveillance systems.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Served as a reliable point of contact for staff and management during times of crisis, coordinating communication and action plans effectively to mitigate negative outcomes.
  • Conducted investigations into reported incidents, providing detailed documentation for management review.
  • Trained junior security officers in emergency procedures, resulting in improved team preparedness and response time.
  • Provided backup to security officers to maintain coverage.
  • Recorded daily security occurrences in site assignment log.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Responded to emergencies such as building alarms, accidents and criminal concerns.
  • Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues.
  • Reviewed existing emergency procedures regularly, identifying any needed updates or improvements to better align with changing environments or safety guidelines.
  • Enhanced team's response time to security incidents by implementing streamlined communication protocol.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.

Correctional Security Officer

Corrections Corporation of America
07.2014 - 07.2015
  • Company Overview: NorthFork Correctional Facility
  • As a correctional officer my duties included maintaining the safety and security of all inmates, employees, and the facility, maintain an accurate headcount if all inmates throughout my shift, prevent disturbances, ensure inmates went to their assigned pods, cells, workstations, school, medical appointments, and recreation time
  • Report writing, maintaining all logbooks and inventory of all keys and equipment
  • NorthFork Correctional Facility

Correctional Security Sergeant

Oklahoma State Reformatory
10.2005 - 10.2011
  • As a correctional security sergeant my duties included supervising correctional officers, managing daily operations, directing emergency responses, maintaining safety and security amongst the facility, the public, employees, and inmates, communicating with staff and inmates, help train new officers, review all reports and disciplinaries, make judgment calls in critical situations, establish and maintain working relationships with all employees in all departments
  • Enhanced security measures by implementing thorough patrolling routines and surveillance systems.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Trained security workers on site-specified procedures.
  • Performed security investigations and reported findings to client management.
  • Trained and supervised new security professionals to maximize performance and understanding of protocols.
  • Served as a reliable point of contact for staff and management during times of crisis, coordinating communication and action plans effectively to mitigate negative outcomes.
  • Prepared reports outlining daily activities and specific incidents.
  • Conducted investigations into reported incidents, providing detailed documentation for management review.
  • Coordinated responses to emergency situations, ensuring swift resolution without harm to personnel or property.
  • Provided backup to security officers to maintain coverage.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate.
  • Recorded daily security occurrences in site assignment log.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Monitored CCTV systems effectively, allowing for quick identification and resolution of potential issues.
  • Ensured proper maintenance of security equipment, leading to increased reliability during critical situations.
  • Improved employee awareness of safety procedures through regular training sessions and presentations.
  • Managed incident reports, contributing to data-driven improvements in overall security operations.
  • Maintained a safe environment for staff and visitors with strict access control procedures.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Conducted regular security audits, significantly improving safety and security protocols within facility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Education

Associate of Arts - Criminal Justice

University of Phoenix
Tempe, AZ
06.2012

Skills

  • Correctional officer training
  • Use of X26p taser energy weapon
  • Criminal justice knowledge
  • Emergency response
  • Patience and tolerance
  • Behavioral observation
  • Physical restraint
  • Body and cell searches
  • De-escalation techniques
  • Key control
  • Security procedures
  • Restraint techniques
  • Inmate supervision
  • Report preparation
  • Headcounts
  • Inmate monitoring
  • Security and sanitation checks
  • Inmate observation
  • Defensive techniques
  • Medical emergencies
  • Inmate rights
  • Inmate control
  • Prisoner escort
  • Disturbance management
  • First aid administration
  • First aid certification
  • Safety and security
  • Booking procedures
  • Equipment operation
  • Trained in defensive tactics
  • Incident reporting
  • Safety and security enforcement
  • Conflict resolution skills
  • Records maintenance
  • CCTV monitoring
  • Correctional facility procedures
  • Firearms training
  • Public safety
  • Search and seizure procedures
  • Inmate behavior modification tactics
  • Disciplinary actions
  • Negotiation
  • Weapons training
  • Evidence preservation
  • Crime prevention
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Supervisory skills
  • Self motivation
  • Team building
  • Task prioritization
  • Documentation skills
  • Self-defense techniques
  • Relationship building
  • Team coordination
  • Decision-making
  • Adaptability and flexibility

Accomplishments

  • Received employee of the month from the Clinton LuckyStar Casino., 06/01/20
  • Promoted to Sergeant at NorthFork Correctional Center., 08/01/17
  • Promoted to Sergeant at Oklahoma State Reformatory., 07/01/05

Personal Information

Title: Detention Officer

Certification

  • CPR/AED Certification
  • [Name of Certification] [Issuing Organization] [Year Month]
  • Oklahoma Driver's License
  • [Area of certification]
  • First Aid Certification

Timeline

Detention Officer-Sergeant

Comanche County Detention Center
08.2024 - Current

Detention Officer

Jackson County Sheriff's Office
05.2023 - 07.2024

Store Manager

Cricket Wireless
11.2021 - 05.2023

Security Manager

LuckyStar Casino
07.2019 - 11.2021

Correctional Security Sergeant

Oklahoma Department of Corrections
08.2017 - 11.2018

Correctional Security Officer

Corrections Corporation of America
07.2014 - 07.2015

Correctional Security Sergeant

Oklahoma State Reformatory
10.2005 - 10.2011
  • CPR/AED Certification
  • [Name of Certification] [Issuing Organization] [Year Month]
  • Oklahoma Driver's License
  • [Area of certification]
  • First Aid Certification

Associate of Arts - Criminal Justice

University of Phoenix

Similar Profiles

  • Ashleigh Renfro

    Ashleigh RenfroAshleigh Renfro

    Nurse Technician at Comanche County Medical CenterNurse Technician at Comanche County Medical Center

    View Profile
  • Joy E. Glenn

    Joy E. GlennJoy E. Glenn

    Registered Nurse Medical Oncology at Comanche County Memorial Hospital, Cancer Center of SouthWest OklahomaRegistered Nurse Medical Oncology at Comanche County Memorial Hospital, Cancer Center of SouthWest Oklahoma

    View Profile
  • LILLIANA NUNEZ

    LILLIANA NUNEZLILLIANA NUNEZ

    Human Resources Assistant at CORECIVIC WEBB COUNTY DETENTION CENTERHuman Resources Assistant at CORECIVIC WEBB COUNTY DETENTION CENTER

    View Profile
Billy Hawkins