Billy Hoang
Union City,CA
Summary
Experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Demonstrated leadership by training staff and managing critical situations, ensuring compliance and operational excellence.
Overview
12
12
years of professional experience
Work History
Security Officer
Allied Universal
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Reported any malfunctioned equipment to ensure smooth operations
- Served as a dependable team player, consistently arriving on time and ready to handle responsibilities.
- Handled special projects that required a strict NDA policy
Crew Member
KFC
06.2016 - 06.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Restocked inventory and managed deliveries to ensure operations ran smoothly
- Trained and assisted new kitchen staff members.
- Tasked with start of day/end of night operations
Front of House
Pho Hue
01.2013 - 01.2015
- Worked effectively in fast-paced environments.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Expedited order completion by effectively communicating with the front of house staff regarding special requests or dietary restrictions.
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Received inventory and verified receipt of ordered products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts.
Education
Administration of Justice
Chabot College
Hayward, CASkills
- General security
- Superior customer service
- Patrol operations
- Cash Handling
- Restaurant Experience
- Kitchen Experience
- Food Preparation/Production
- Computer Skills
- Work ethic
Timeline
Security Officer
Allied Universal
02.2024 - Current
Crew Member
KFC
06.2016 - 06.2018
Front of House
Pho Hue
01.2013 - 01.2015
Administration of Justice
Chabot College
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