Billy Hutchins
Kennesaw,GA
Summary
423 424 8201 I'm an Experienced Operations Manager with career experiences within different Industries. I provide excellent analytical and customer service skills needed to help a company to excel. I am dedicated to achieving customer satisfaction and surpassing expectations. I have experience in developing strategies, ability to exceed deadlines and exceptional client relation skills . I have built my career on strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Firestone Complete Auto Care
10.2017 - Current
- Responsible for company training of all co-workers
- Responsible for inventory and cash control of day to day operations
- Operation cash transactions and computer input applications
- Responsible for monthly projections, weekly advertisement, and Company asset protection
- Responsible for compliance with state and local laws, employee meetings, marketing promotions and customer concerns.
Service Manager
Firestone Complete Auto Care
05.2017 - 11.2017
- Responsible for the Supervision of all Service Personnel
- Development of effective cost control system for all Service parts
- Responsible for the Scheduling of all Service Repairs through the Store
- Ensured adherence to all safety policies and procedures for all Service personnel
- Provided Service personnel training on proper equipment operation, paper work procedures, and merchandise control
- Used Improvement methods of service to assist in maintaining uniformity
- Maintained Inventory controls methods to improve cost measures for Service Department
- Assessment of Employee job performance and encourage progress and development of personnel.
Assistant Store Manager
Firestone Complete Auto Care
02.2016 - 05.2017
- Training of Sales Teammates in regards to weekly sales promotion, Activities, and tire certification programs
- Responsible for Management of Store Tire Sales, and Functions to maximize unit sales, profits, customer satisfaction and retention
- Provides immediate back-up on all Store Manager Activities and in absence of Store Manager oversees all store activities
- Assesses Employee job performance and encourage progress and development of personnel.
Service Advisor
Firestone Complete Auto Care
05.2012 - 02.2016
- I was responsible for assisting in establishing and tracking monthly sales objectives
- Responsible for communicating benefits and product features for all services
- Responsible for creating long-term loyalty bonds with customer’s, and driving sales
- Responsible for assisting with training of sales members, promoting, and Merchandising for special events.
Retail Operations Manager
Mapco Express
01.2011 - 05.2012
- Managed company training of all co-workers
- Managed inventory and cash control of day-to-day operations
- Operation of cash transactions and computer input applications
- Managed monthly projections, weekly advertisement, and Company asset protection
- Managed compliance with state and local laws, employee meetings, marketing promotions, and customer concerns.
Retail Operations Manager
Bestway Rent
05.2010 - 03.2011
- Managed daily training of co-workers on store procedures and Operations Guidelines
- Involved in all aspects of customer service, billing questions, and customer disputes
- Managed for the day-to-day operation of the store which entails: monthly projections, weekly advertisement, control of company assets.
Retail Operations Manager
Rent-A-Center
01.2005 - 05.2010
- Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations
- Built rapport with customers through effective and precise communication
- Operated cash transactions and computer input applications
- Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.
Machine Operator/Forklift Operator
Shaw Incorporated
03.2003 - 07.2004
- Ordered and communicated with co-workers to determine machine and equipment settings and adjustments, and supply and product specifications
- Monitored machine operation to detect malfunctions, remove jammed materials, and readjust machine components to conform to specifications
- Examined and measured completed materials and products to verify conformance to specifications, using measuring devices, such as tape measure, gauge, and calipers
Customer Service Representative
Convergys
10.2001 - 04.2002
- Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services
- Resolved billing questions and disputes, initiated customer calls, and performed data entry
- Demonstrated best judgment in distribution of adjustments and credits as needed
- Maintained customer database relating to sales promotion and retention of current and future customers and periodically handled and routed customer service calls.
Education
BS of Business Administration - Business Administration
University of Tennessee at Chattanooga
2001
Skills
- February 2022
- Knowledge of vehicles, vehicle maintenance, and repairs
- Full results: Proficient
- Customer focus & orientation — Highly Proficient
- September 2021
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Management & leadership skills: Impact & influence — Proficient
- January 2022
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Skills: The skills that I possess are problem- solving, Time management skills, excellent collections
- Experience, client relation skills, Interpersonal skills, Microsoft Excel, Office, and Word skills,
- Accounting and bookkeeping knowledge, P&L Experience, and Inventory Cost Control Methods
- Sales Professional
- Maximizing Profitability
- Culture Development
- Performance Monitoring and Evaluation
- Bank and Safe Deposits
- Business Leadership
- Accurate Cash Handling
- Policies and Procedures
- Disciplinary Enforcement
- Goals and Performance
- Bank Deposit Procedures
- Content Workflow
- Leadership
- Opening and Closing Procedures
- Cash Management
- Employee Motivation
- Multitasking and Organization
- Order Management
- Performance Review
- Mentoring
- Time Management
- Delegating Work
- Process Improvement
- Inventory Management
- P&L Administration
- Customer Service
- Inventory Tracking and Management
- Retail Merchandise Quality Standards
- Budgeting and Cost Control
- Store Displays
- MS Office Proficiency
- Product and Service Sales
- Profit and Loss
- Vendor Management
- Recruiting and Hiring
- Manage Operations
Certification
Accounting (5 years)
bookkeeping (5 years)
collections (7 years)
credit (7 years)
Inventory (10+ years)
Retail Management (10+ years)
Key Holder (7 years)
Team Lead (10+ years)
ASM (8 years)
Operations (7 years)
Management (10+ years)
training (7 years)
Excel
Inventory Control (10+ years)
Auto Service Management (5 years)
Profit & Loss (4 years)
Store Management Experience (10+ years)
Sales Management (10+ years)
Sales (10+ years)
Recruiting (5 years)
Leadership (10+ years)
Merchandising (10+ years)
Assistant Manager Experience (10+ years)
Strategic Planning
Payroll (7 years)
Pricing
Analysis Skills (8 years)
Quality Assurance
Quality Inspection (8 years)
Accounts Receivable
Supervising experience (8 years)
Cash handling (10+ years)
Customer service (10+ years)
Forecasting (8 years)
Loss Prevention (10+ years)
Conflict Management (8 years)
Office Management
Team Management (8 years)
Operations Management (8 years)
Communication skills (10+ years)
Microsoft Excel
Computer skills (10+ years)
Automotive repair (10+ years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Stopping advertising to save money is like stopping your watch to save time.
Henry Ford
Timeline
Store Manager
Firestone Complete Auto Care
10.2017 - Current
Service Manager
Firestone Complete Auto Care
05.2017 - 11.2017
Assistant Store Manager
Firestone Complete Auto Care
02.2016 - 05.2017
Service Advisor
Firestone Complete Auto Care
05.2012 - 02.2016
Retail Operations Manager
Mapco Express
01.2011 - 05.2012
Retail Operations Manager
Bestway Rent
05.2010 - 03.2011
Retail Operations Manager
Rent-A-Center
01.2005 - 05.2010
Machine Operator/Forklift Operator
Shaw Incorporated
03.2003 - 07.2004
Customer Service Representative
Convergys
10.2001 - 04.2002
BS of Business Administration - Business Administration
University of Tennessee at Chattanooga
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