Summary
Overview
Work History
Skills
Education
Timeline
Generic

Billy Hutton

Customer Service
Covington,KY

Summary

Detail-oriented Order Processor with reputation for quickly and accurately preparing orders for shipment. Adept at packing boxes, preparing pallets and moving merchandise with equipment such as forklifts. Offering punctual and reliable nature and Number+ years of experience.

Hardworking warehouse professional successful in verifying orders, processing shipments and assisting customers with inquiries. Excellent problem-solving and organizational skills.

Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in Area of expertise.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Customer-focused Job Title with Number years of experience. Trained in Area of expertise and Software use with knowledge of data verification techniques and salesmanship strategies. Skilled at maintaining long-term relationships with clients and increasing profits.

Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with superior work ethic.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Order Processor

Amazon
Hebron, KY
12.2021 - Current
  • Operated pallet jacks, forklifts and other equipment regularly.
  • Improved operations through consistent hard work and dedication.

Customer Service Representative

U-haul
Erlanger, KY
06.2021 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Recorded account information to open new customer accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected and analyzed customer information to prepare product or service reports.
  • Communicated professionally with colleagues, freelancers and clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded proactively and positively to rapid change.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.

Shipping and Receiving Clerk

Bartlett Bearing
Hebron, KY
11.2020 - 06.2021
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Processed required paperwork to expedite handling of shipped and received goods.

Machine Operator

Anderson
Hebron, KY
11.2019 - 11.2020
  • Set up and operated various machine tools and jigs to produce precision parts.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Inspected products and machines to maintain quality and efficiency.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.

Machine Operator

Bosch Automotive Service Solutions LLC.
Florence , KY
10.2018 - 11.2019
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Maintained equipment performance by lubricating and cleaning components.
  • Inspected products and machines to maintain quality and efficiency.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.

Material Handler

Bosch Automotive Service Solutions LLC.
Florence , KY
01.2018 - 10.2018
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Transported inventory items to appropriate locations.
  • Demonstrated and applied product knowledge of company SKUs.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Packed items into appropriate containers for shipment.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Received and unpacked shipments and new equipment as directed.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.
  • Arranged items at destination according to customer requests and instructions.
  • Operated equipment while observing standard safety procedures.

Cook/ Customer Service

McDonald’s
Independence , KY
06.2016 - 12.2017
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Greeted customers entering store and responded promptly to customer needs.

Skills

Picking orders

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Education

High School Diploma -

Simon Kenton High School
Independence, KY
08.2013 - 05.2017

Timeline

Order Processor

Amazon
12.2021 - Current

Customer Service Representative

U-haul
06.2021 - 12.2021

Shipping and Receiving Clerk

Bartlett Bearing
11.2020 - 06.2021

Machine Operator

Anderson
11.2019 - 11.2020

Machine Operator

Bosch Automotive Service Solutions LLC.
10.2018 - 11.2019

Material Handler

Bosch Automotive Service Solutions LLC.
01.2018 - 10.2018

Cook/ Customer Service

McDonald’s
06.2016 - 12.2017

High School Diploma -

Simon Kenton High School
08.2013 - 05.2017
Billy Hutton Customer Service