Billy Jin

Lead research coordinator - GUARDIAN study, offering additional genetic screening of early onset genetic conditions for newborn babies born at NYC Presbyterian hospitals.

• Led development of improved communication language and study recruitment outreach strategy, increasing enrollment rate in study.
• Adapted strategies for diverse patient populations leading to high enrollment across all 5 of assigned sites
• Created training protocols and trained new hires
• Led protocol development and implementation of studies aimed at improving clinical communication and health literacy among families navigating high-stakes treatment decisions
• Served as primary point of contact by managing the main email inbox, meticulously coordinating triaging communication between patient families, study partners, and stakeholders.

Research Assistant - Pamela A. Morris-Perez, understanding the impact of differing approaches to teacher’s professional development on children’s learning and development

• Spearheaded revamped call script for pre-k site and subsequent parental recruitment, leading to a higher recruitment rate, a lower call to site recruitment ratio, and higher uptake among parents
• Created training for new members on site recruitment calls and outreach strategies
• Streamlined call work flow to minimize steps and errors
• Traveled across all 5 boroughs to perform evaluations for pre- k students, including predominantly mandarin speaking schools.
• Advised on evaluation of using Customer Relationship Management (CRM) platforms for tracking site recruitment

• Collected data for study on program promoting school readiness
• Analyzed video footage of parents interacting with their children to extract quantitative data from qualitative video footage.
• Contributed towards data management and 2nd tester quality checks

PCR diagnostic testing using Janus, Biofire protocols

• Oversaw items in inventory and reordered before supplies diminished.
• Streamlined sample processing by developing an efficient system for labeling, organizing, and storing specimens.
• Trained in Janus, ChemMagic, Biofire, Biostat

• Managed team of recruitment agents within NYC-based talent agency for youth and adults.
• Developed call scripts and funnels for team distribution.
• Achieved highest lead conversion rate within team

• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Managed all Chinese speaking accounts with support and sales.
• Close ratio of 20%, average deal size 10% higher revenue than average.

• Increased sales revenue and strengthened relationships with over 60 Home Depot stores across Chicago and Detroit.
• Streamlined routes to maximize travel efficiency without sacrificing presence
• Ranked #1 leader in sales campaigns for new product launches

• Specialized in Chinese-speaking businesses, boosting engagement with underrepresented market
• Above average deal size and close ratio