Summary
Overview
Work History
Education
Skills
Timeline
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Billy Johnson

San Jose,CA

Summary

Proven Sales Account Manager at Coherent/Innovion, adept in client relationship building and sales strategy development. Spearheaded a diverse portfolio, enhancing sales revenue through strategic new business opportunities. Skilled in CRM, with a knack for fostering team collaboration, I ensured seamless product delivery, demonstrating a customer-oriented approach and a significant impact on bottom-line results. Highly effective Account Manager bringing comprehensive background managing top accounts for wide variety of companies in various industries.

Overview

18
18
years of professional experience

Work History

Sales Account Manager

Coherent/Innovion
10.2023 - Current
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Collaborated with cross-functional teams to ensure seamless delivery of products and services.
  • Replied to RFQ and provided weekly forecast.
  • Communicated with engineering to assist customers in developing their implant parameters.
  • Entered new recipes into production control database

Logistics Specialist/Customer Service

Coherent-Innovion
03.2015 - 09.2023
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Provided customers with status updates for tracked packages.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Worked with customers to integrate processes and correct issues.
  • Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
  • Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

Store Manager

Rent A Center Warehouse & Retail Store
02.2007 - 01.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Henry T. Gunderson High School
San Jose, CA
06.1999

Skills

  • Client Relationship Building
  • Sales strategy development
  • Lead prospecting
  • Customer-Oriented
  • CRM proficiency
  • Sales Forecasting

Timeline

Sales Account Manager

Coherent/Innovion
10.2023 - Current

Logistics Specialist/Customer Service

Coherent-Innovion
03.2015 - 09.2023

Store Manager

Rent A Center Warehouse & Retail Store
02.2007 - 01.2015

High School Diploma -

Henry T. Gunderson High School

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Billy Johnson