Billy Castillo

• Operated machinery to assemble products according to specifications.
• Performed packaging and labeling of products for shipment.
• Maintained clean and organized work area.
• Collaborated with team members to meet production goals.
• Operated forklift or other equipment as needed.

• Managed cash register and processed transactions with accuracy and efficiency.
• Provided exceptional customer service by assisting and addressing customer inquiries and concerns.
• Assisted with training new employees on cash handling procedures and customer service protocols.
• Utilized POS system to input sales, process payments, and generate receipts.

Functions:

• Sampling all Materials and Packaging that is going to be used in production areas.
• Check COA's (vendor certificate of analysis) includes organoleptic and microbiological specifications and expiration dates.
• If Material needs to be tested, Filling forms and contact an specific lab to perform that test need it.
• Read test results and do releases to allow production use.
• Performing audits in the whole company that is requirement for Safety Quality Food. (Production rooms, warehouse, outside, etc.)
• Good Management of Nulogy that is a supply chain software company. (production data capture, inventory tracking, quality management, Warehouse handling etc.)
• Operated forklift or other equipment as needed.
• Communication through email with all customers who the company works with.

Achievements:

• Several trainings in handle and safety of food during receiving, appropriate handle in warehouse, production and when product leaves of company.
• Identified and resolved a critical systematic errors in the data entry, during receiving times.
• Collaborated with cross-functional teams to identify and resolve quality issues in a timely manner.
• Maintained accurate documentation and records of quality control activities and results.
• Trained new employees on quality control procedures and best practices.