Billy Johnson
Jacksonville
Summary
Proven track record in enhancing customer satisfaction and efficiency, notably at Johnson's Family Lawncare. Skilled in equipment maintenance and exceptional customer support, demonstrating a strong work ethic and problem-solving abilities. Achieved significant improvements in operational processes and customer retention by leveraging both hard and soft skills, without exceeding a single numerical reference.
Quick learner candidate ready to work hard and contribute as team member. Physically fit with experience using essential hand tools and safety equipment. Coachable with good understanding of basic outdoor maintenance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Lawn Care Technician
Johnson's Family Lawncare
01.2023 - 04.2023
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Developed lasting customer relationships and grew network over time.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
Warehouse Worker
Ultra Beauty
04.2022 - 11.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Call Center Representative
MCI Call Center
01.2021 - 08.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Package Handler
FedEx
03.2020 - 11.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Warehouse Worker
Amazon
01.2018 - 04.2020
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
High School Diploma -
William M. Raines High School
Jacksonville, FL05-2020
Skills
- Equipment maintenance
- Packaging and labeling
- Problem-solving skills
- Package unloading
- Strong work ethic
- Customer support
- Self-motivated and disciplined
Timeline
Lawn Care Technician
Johnson's Family Lawncare
01.2023 - 04.2023
Warehouse Worker
Ultra Beauty
04.2022 - 11.2022
Call Center Representative
MCI Call Center
01.2021 - 08.2022
Package Handler
FedEx
03.2020 - 11.2021
Warehouse Worker
Amazon
01.2018 - 04.2020
High School Diploma -
William M. Raines High School
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