Billy Johnson
Wichita,KS
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and friendly.
Efficient, with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
17
17
years of professional experience
Work History
Dispatcher
ICT Express LLC (Amazon DSP)
08.2021 - 10.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
E-Commerce Associate
Wal Mart
12.2017 - 06.2020
- Expedited packages and traced missing items by working closely with production, sales, and warehouse team members
- Reviewed orders for completeness according to reporting procedures and forwarded incomplete orders for further processing
- Verified customer and order information for accuracy, checking it against previously obtained information
- Kept customers informed of order statuses, including anticipated delays and merchandise issues
- Controlled errors by verifying every order before dispensing orders to customers
- Assisted customers with sales and service needs
- Suggested ideas for improving work processes
General Manager
Marco's Pizza
03.2013 - 09.2017
- Guaranteed optimal service standards and memorable customer experiences for every guest
- Managed customer experiences with a close eye on customer and team member interactions
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Developed successful training programs based around culture focused on employee empowerment and customer service
- Coordinated multiple operations with team of 15-20 skilled workers, delegating tasks and organizing schedules
- Improved store sales by tracking trends and aligning business strategies with needs
- Supervised staff at 1 location, managing day-to-day business operations
- Directed 3 team member administrative staff handling business finances, customer contact, and information tracking
Overnight Stocker
02.2012 - 03.2013
Server
Dillons
08.2010 - 02.2012
- Replenished out-of-stock items on sales floor, staged overstock, and rotated product
- Put out replenishments and new merchandise with well-built and organized displays
- Minimized losses with proper stock rotation and tracking procedures
- Kept sales floor and stockroom tidy and organized by removing cardboard and pallets and replacing overstock in correct locations
Server
Logan's Roadhouse
09.2009 - 05.2010
- Delivered food and beverages quickly to customers
- Explained details of new menu items, seasonal, and daily specials
- Entered orders into computer system to coordinate with kitchen staff
- Processed payments as credit card transactions, gift cards, or cash transactions
- Memorized menu additions, changes, and limited offerings
- Kept food service and preparation areas clean and neat
- Enhanced team efficiency with well-stocked stations and efficient side work
Game Advisor
Gamestop
07.2007 - 05.2010
- Collaborated with team members to meet daily demands and handle challenging projects
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Completed all tasks promptly and with minimal oversight
- Assisted with tasks and work duties during slow periods to maintain team productivity
Carhop
Sonic Drive-In
07.2007 - 05.2010
- Gave customers positive experienced with positive, upbeat, and professional service
- Handled surges in customers with calm approach, smoothly turning over spaces and keeping customers notified about expected wait times
- Helped kitchen by preparing fountain drinks, including sodas, milkshakes, and malts and ice creams
- Satisfied customers consistently while taking and preparing orders for foods such as burgers, dogs, dinners, and sandwiches
- Met all customer needs with fast, friendly and knowledgeable service
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas
Education
Graduated -
Bluestem High School
Leon, Kansas05.2009
Skills
- Coordination
- Customer relations
- Routing orders
- Conflict resolution
- Order verification
- Complaint resolution
- Customer service
- Active listening
- Dispatching procedures
- Problem-solving
Timeline
Dispatcher
ICT Express LLC (Amazon DSP)
08.2021 - 10.2024
E-Commerce Associate
Wal Mart
12.2017 - 06.2020
General Manager
Marco's Pizza
03.2013 - 09.2017
Overnight Stocker
02.2012 - 03.2013
Server
Dillons
08.2010 - 02.2012
Server
Logan's Roadhouse
09.2009 - 05.2010
Game Advisor
Gamestop
07.2007 - 05.2010
Carhop
Sonic Drive-In
07.2007 - 05.2010
Graduated -
Bluestem High School
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