Overview
Work History
Education
Skills
Certification
Training
Languages
Timeline
Generic

Billy Kim

Carlstadt,NJ

Overview

19
19
years of professional experience
1
1
Certification

Work History

Director of Fire & Life Safety / House Officer

The Prince Kitano New York
Murray Hill District, NYC
05.2015 - Current
  • Developed and implemented fire safety protocols in accordance with local, state, and federal regulations.
  • Developed strategies for improving employee knowledge about fire prevention techniques.
  • Assisted in developing emergency evacuation plans for buildings and premises.
  • Monitored compliance with all applicable laws, codes, standards, and regulations related to fire safety.
  • Drafted detailed reports on fire-related incidents and risk assessments.
  • Conducted regular inspections of fire protection equipment to ensure proper functioning.
  • Coordinated emergency response drills to prepare staff for potential disasters.
  • Collaborated with local first responders such as firefighters, police officers, paramedics.
  • Supervised a team of security personnel in their daily duties including patrols, identification checks, access control, and responding to emergency situations.
  • Implemented an effective system for granting access privileges based on employee roles within the organization.

Assistant Front Office Manager

The Kitano New York
Murray Hill District, NYC
04.2014 - 05.2015
  • Ensure that policies and procedures are complied with our 'White Glove' service to maintain our guest satisfactions above their expectations
  • Check-in and Check-out guests quickly and accurately while giving the highest quality of service
  • Administer and manage cash handling responsibilities
  • Maintain efficient and effective flow of information with guests and all internal departments with precise and detailed information
  • Coordinated room assignments, check-in and check-out processes and other guest services activities.
  • Created reports related to guest feedback surveys and service quality metrics.

Front Office Supervisor

Hilton DoubleTree
Fort Lee, NJ
01.2013 - 04.2014
  • Managing of the Front desk including Cashier
  • Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction
  • Supervise and train all Front Desk staff to ensure that the best guest experience is provided
  • Handle guest complaints and review compliments
  • Check-in and Check-out guests quickly and accurately while giving the best customer service, etc.

Front Office Supervisor

Hilton Garden Inn
Ridgefield Park, NJ
12.2010 - 11.2012
  • Managing of the Front desk including Cashier
  • Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction
  • Supervise and train all Front Desk staff to ensure that the best guest experience is provided
  • Handle guest complaints and recover loss services
  • Check-in and Check-out guests quickly and accurately while giving the best customer service
  • Forecast and review monthly sales and budget revenue.

Assistant Office Manager

Arredo Custom Furniture & Interior
Ridgefield, NJ
05.2008 - 11.2010
  • Organizing and planning for upcoming projects
  • Making the agenda and prepare future appointments for the president of company
  • Performing Paperwork duties & processing client accounts
  • Maintaining good quality relations with corporate accounts and other clienteles.

Service Writer

Mercedes Benz of West Chester
West Chester, PA
02.2006 - 04.2008
  • Servicing customer vehicles & arranging vehicles
  • Performed paper work for new clientele folio
  • Achieve work completion in timely manner and offer superior customer service.
  • Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
  • Resolved customer complaints regarding service quality or billing issues promptly and professionally.
  • Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
  • Maintained customer database with current contact information and vehicle records.
  • Ensured all safety regulations were followed while working in the shop environment.

Education

(A.S.) Business Administration - Business Administration And Management

Bergen Community College (BCC)
Paramus, New Jersey
06-2012

Diploma in Advanced Automotive Technology and Engineering -

Universal Technical Institute (UTI)
Exton, Pennsylvania
10.2006

Rutherford High School
Rutherford, NJ
06.2005

Skills

  • Report Preparation
  • Semi-annual drills
  • Emergency Preparedness
  • Fire protection system testing
  • First-aid and CPR
  • Accident investigation
  • Fire suppression systems
  • Public safety and security
  • Hazard Identification
  • Evacuation Procedures
  • Equipment evaluation
  • Fire command center management
  • Security management
  • Disaster preparedness
  • Fire prevention

Certification

  • OnQ CRM
  • Opera Full Service CRM
  • Mercedes-Benz Technical Special Customer Handling
  • Certified ALLDATA Automotive Information Specialist
  • Certified Welder for American Welding Society
  • E.P.A Certified Section 609
  • FDNY Certificate of Fitness F-95 License (FLSD)
  • Security Guard License NYS
  • NJ Realtors Association - Real Estate License Holder

Training

Success Track - A 76 hour UTI Specific Training Program that teaches students Life Skills, Professionalism, Dealership Simulation, Team Building, Communication and Life Long Learning Awareness

Languages

English
Professional
Korean
Limited
Spanish
Limited

Timeline

Director of Fire & Life Safety / House Officer

The Prince Kitano New York
05.2015 - Current

Assistant Front Office Manager

The Kitano New York
04.2014 - 05.2015

Front Office Supervisor

Hilton DoubleTree
01.2013 - 04.2014

Front Office Supervisor

Hilton Garden Inn
12.2010 - 11.2012

Assistant Office Manager

Arredo Custom Furniture & Interior
05.2008 - 11.2010

Service Writer

Mercedes Benz of West Chester
02.2006 - 04.2008

(A.S.) Business Administration - Business Administration And Management

Bergen Community College (BCC)

Diploma in Advanced Automotive Technology and Engineering -

Universal Technical Institute (UTI)

Rutherford High School
  • OnQ CRM
  • Opera Full Service CRM
  • Mercedes-Benz Technical Special Customer Handling
  • Certified ALLDATA Automotive Information Specialist
  • Certified Welder for American Welding Society
  • E.P.A Certified Section 609
  • FDNY Certificate of Fitness F-95 License (FLSD)
  • Security Guard License NYS
  • NJ Realtors Association - Real Estate License Holder

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Billy Kim