BILLY LANDBERG
The Colony,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
33
33
years of professional experience
Work History
Customer Service Representative II
DALLAS POLICE DEPT
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
911 PUBLIC SAFETY TELECOMMUNICATOR
DALLAS POLICE DEPT
08.2021 - 01.2023
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Assisted callers in emergency situations with appropriate information and support.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
MATERIAL HANDLER
3M
05.2015 - 08.2020
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Reduced order processing time with streamlined material handling procedures.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Assisted in reducing operating costs by identifying opportunities for process improvement and waste reduction.
- Contributed to company''s sustainability efforts, recycling materials whenever possible and minimizing environmental impact.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Optimized storage space usage by devising efficient shelving layouts and organization strategies for materials.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Delivered exceptional customer service by addressing inquiries related to stock availability or shipment status promptly.
- Minimized downtime during shift changes by conducting thorough handover briefings between incoming and outgoing teams.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Performed cycle counts and inventory control to accurately track product levels.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Attached identifying tags to containers to mark with identifying shipping information.
- Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Received and unpacked shipments and new equipment as directed.
- Developed and implemented storage solutions to maintain safety and protection and keep stock organized.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
ASSISTANT MANAGER
CASEY'S GENERAL STORE
02.2013 - 05.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
MEDICAL MOLDER
MINNESOTA RUBBER AND PLASTICS
10.2010 - 05.2015
- Improved product quality by conducting thorough inspections and identifying areas for improvement in the molding process.
- Enhanced production efficiency by maintaining and repairing molding equipment, minimizing downtime.
- Assisted in reducing material waste by optimizing mold designs and refining production processes.
- Increased team productivity with clear communication and effective collaboration among fellow molders.
- Contributed to cost reduction initiatives by identifying opportunities for process improvements within the molding department.
- Achieved consistent product quality through precise execution of molding procedures and attention to detail.
- Developed expertise in various molding techniques, enhancing versatility as a skilled molder within the organization.
- Reduced cycle times for key projects by analyzing data trends and adjusting processing parameters accordingly.
- Mentored junior molders on best practices, contributing to overall skill development within the team.
- Performed routine maintenance on molds, ensuring optimal performance throughout their lifecycle.
- Maintained accurate records of completed projects, providing insight into historical trends and facilitating future planning efforts.
- Provided input during project meetings, offering valuable insights based on expertise in the field of molding techniques.
- Participated in continuous improvement initiatives, working closely with team members to identify and implement process enhancements that led to increased efficiency and overall productivity.
- Used tools to cut, trim and shape [Number] molds daily.
- Upheld high quality standards by designing inspection protocols for finished products.
- Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
- Measured, mixed and poured [Type] raw materials to create [Number] new molds.
- Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold.
- Minimized waste by accurately measuring mixes and decreasing excess materials by [Number]%.
- Monitored and adjusted valves and dials that regulate [Type] and [Type] outputs on automatic machinery.
- Streamlined production rates by organizing over [Number] pounds of raw materials.
LEAD LINE LOADER
Dura Supreme Cabinetry
10.2005 - 08.2009
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Collaborated with team members, resulting in increased productivity and timely deliveries.
- Assisted in inventory management, ensuring accurate records of incoming and outgoing products.
- Increased customer satisfaction by ensuring accurate order fulfillment and prompt deliveries.
- Consistently met deadlines while maintaining high levels of attention to detail in the loading process.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Provided clear instructions to new hires, helping them acclimate quickly while upholding high standards of professionalism.
- Addressed any issues related to damaged goods promptly with appropriate parties, working towards swift resolution and customer satisfaction.
- Balanced heavy workloads with tight deadlines, consistently meeting or exceeding goals in a fast-paced warehouse environment.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
- Operated scanning equipment to track orders and shipments.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Monitored product for quality assurance, raising any issues with managers.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
- Enhanced warehouse organization through regular maintenance and optimization of storage areas.
- Prepared shipments for delivery by accurately labeling items and securely packaging goods according to company guidelines.
- Completed thorough documentation for each shipment, providing accurate records for future reference or audits.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Assisted in training new employees to increase team productivity and meet daily targets.
- Operated computer programs to load finished products and hand-wrote tickets during computer network downtime.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
ASAP AUTO SALES
SELF
03.1991 - 08.2007
- Increased customer satisfaction by providing personalized assistance and tailored vehicle recommendations.
- Boosted sales revenue through effective negotiation and closing tactics.
- Developed a strong rapport with clients to foster trust and long-term relationships.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Maintained up-to-date knowledge of inventory, including features, specifications, and pricing.
- Fulfilled monthly sales targets consistently by employing strategic selling techniques.
- Organized promotional events at the dealership to showcase new models and attract prospective buyers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Prepared purchased vehicles and completed final delivery checks.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Generated new leads through referrals and networking efforts.
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
- Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
- Collaborated with the service department to address any post-sale issues or inquiries from customers.
- Mentored new sales associates, sharing expertise on product knowledge and sales strategies.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
GED -
Glendale Community College
Glendale, CA1995
Skills
- Call Management
- Scheduling
- Paperwork Processing
- Data Entry
- Product Knowledge
- Report Preparation
- Product Sales
- Order Fulfillment
- Staff Training
- Client Relations
- Professional Telephone Demeanor
- Materials Transport
- Administrative Support
- Customer Service
- Critical Thinking
- Store Maintenance
- Customer RMA Management
- Warehousing Functions
- Prioritization
- Payment Process
- Computer Proficiency
Timeline
Customer Service Representative II
DALLAS POLICE DEPT
01.2023 - Current
911 PUBLIC SAFETY TELECOMMUNICATOR
DALLAS POLICE DEPT
08.2021 - 01.2023
MATERIAL HANDLER
3M
05.2015 - 08.2020
ASSISTANT MANAGER
CASEY'S GENERAL STORE
02.2013 - 05.2015
MEDICAL MOLDER
MINNESOTA RUBBER AND PLASTICS
10.2010 - 05.2015
LEAD LINE LOADER
Dura Supreme Cabinetry
10.2005 - 08.2009
ASAP AUTO SALES
SELF
03.1991 - 08.2007
GED -
Glendale Community College
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