Summary
Overview
Work History
Education
Skills
Perform as Santa Claus
Timeline
Generic

Billy Lane

Trussville,AL

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

47
47
years of professional experience

Work History

IT Project Manager II

UAB Hospital
04.2013 - 11.2022
  • Planned, designed, and scheduled IT needs for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Achieved project deadlines by coordinating with other departments and vendors.

IT Project Coordinator

UAB Hospital
05.2000 - 04.2013
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with all departments to resolve project issues and mitigate risks.
  • Provided detailed project status updates to executive management.


Employee Application Access

UAB Hospital
03.1999 - 05.2000
  • Evaluated job title of employee and created access to computer applications across multiple platforms
  • Work with Department Directors and Managers to change access for employee transfers and terminations .

Help Desk Support Coordinator

UAB Hospital
01.1997 - 03.1999
  • Logged support tickets and closed when issues were resolved.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Provided Tier 1 IT support to non-technical internal users.
  • Maintained Help Desk work schedule

Help Desk Technician

UAB Hospital
01.1995 - 01.1997
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Walked individuals through basic troubleshooting tasks.
  • Routed calls to correct groups in department for resolution

Computer Coordinator

Genuine Parts
03.1990 - 12.1995
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for customer computer hardware and internally developed retail application


  • Used diagnostic tools to identify hardware failures and replace non-functional components.

Customer Service Manager

Genuine Parts Co
05.1989 - 03.1991
  • Resolved customer complaints.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to senior management.

Various Warehouse Positions

Genuine Parts Co
06.1975 - 03.1991

Education

High School Diploma -

E B Erwin High School
Birmingham, AL
05.1974

Skills

  • Information Technology Project Coordination
  • Excellent Customer Service Skills
  • Prompt Follow through
  • Work Record Length

Perform as Santa Claus

15 years working with various organizations as Santa

Timeline

IT Project Manager II

UAB Hospital
04.2013 - 11.2022

IT Project Coordinator

UAB Hospital
05.2000 - 04.2013

Employee Application Access

UAB Hospital
03.1999 - 05.2000

Help Desk Support Coordinator

UAB Hospital
01.1997 - 03.1999

Help Desk Technician

UAB Hospital
01.1995 - 01.1997

Computer Coordinator

Genuine Parts
03.1990 - 12.1995

Customer Service Manager

Genuine Parts Co
05.1989 - 03.1991

Various Warehouse Positions

Genuine Parts Co
06.1975 - 03.1991

High School Diploma -

E B Erwin High School

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Billy Lane