Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Billy Lee

Greenville,NC

Summary

I'm a dedicated student at ECU, pursuing a degree in Information Technology with a specialization in Cyber Security. My academic journey has honed my work ethic, making me a diligent and committed learner. Beyond my studies, I have a genuine affinity for connecting with people and building meaningful relationships. This quality, combined with my adaptability and eagerness to acquire new knowledge, allows me to thrive in diverse environments and take on challenges with enthusiasm.

Overview

7
7
years of professional experience

Work History

Crew Member

Chipotle
08.2022 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Packaging Technician

Sherpa
06.2021 - 08.2022
  • Operated tape machines, scales and label printers to package items correctly.
  • Inspected products before packaging to prevent shipping defective and damaged goods to customers.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Grocery Stocker

Food Lion
01.2017 - 05.2020
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Checked aisles for spills to complete quick clean-up.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Consistently lifted materials weighing as much as 50 pounds.

Education

Bachelor of Science - Information Technology/Cyber Security

East Carolina University
Greenville, NC
12.2024

Associate of Science - Information Technology

Western Piedmont Community College
Morganton, NC
05.2021

Skills

  • Sales Expertise
  • Table Setting Knowledge
  • Product Promotion
  • Cash Handling
  • Verbal and Written Communication
  • Time Management
  • Valid Driver's License
  • Willingness to Learn
  • Workplace Efficiency
  • Customer Satisfaction
  • Organizational Skills

Languages

Hmong
Native or Bilingual

Timeline

Crew Member

Chipotle
08.2022 - Current

Packaging Technician

Sherpa
06.2021 - 08.2022

Grocery Stocker

Food Lion
01.2017 - 05.2020

Bachelor of Science - Information Technology/Cyber Security

East Carolina University

Associate of Science - Information Technology

Western Piedmont Community College

Similar Profiles

CREATE PROFILE
Billy Lee