Billy Lewis
Oakdale ,TN
Summary
Consistently reduced vandalism and theft incidents on company property. Demonstrated skill in conducting checks of personnel, visitors, shipments, belongings and vehicles. Vigilant and level-headed with excellent situational awareness. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
13
13
years of professional experience
Work History
Armed Security Guard
Blue Line Security
09.2017 - Current
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Maintained a safe environment for employees and visitors through diligent access control procedures.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Responded to emergency situations with professionalism, quickly assessing and addressing potential threats.
Director of Facilities Maintenance
Sequel Youth Services
09.2015 - 09.2017
- Improved facility operations by streamlining maintenance processes and implementing preventive measures.
- Reduced energy consumption and costs by overseeing the installation of energy-efficient systems.
- Enhanced safety protocols by conducting thorough risk assessments and implementing necessary changes.
- Managed a team of maintenance technicians, ensuring timely completion of tasks and high-quality workmanship.
Call Center Representative
SITEL Worldwide
01.2011 - 09.2015
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Master of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO04.2025
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO12.2023
Skills
- Law Enforcement Assistance
- CCTV Experience
- Facility Patrols
- Loss Prevention and Mitigation
- Staff Training
- Customer Service
- Asset Management
- Customer Relationship Management
- Report Preparation
- Payment Processing
Timeline
Armed Security Guard
Blue Line Security
09.2017 - Current
Director of Facilities Maintenance
Sequel Youth Services
09.2015 - 09.2017
Call Center Representative
SITEL Worldwide
01.2011 - 09.2015
Master of Science - Criminal Justice
Colorado Technical University
Bachelor of Science - Criminal Justice
Colorado Technical University
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