Billy Lozano
Austin,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Appliances Service Technician/ Driver
Tri Supply
Austin Tx
02.2016 - 11.2025
- Diagnosed and repaired equipment malfunctions efficiently.
- Performed routine maintenance on HVAC systems and plumbing fixtures.
- Collaborated with team members to ensure timely service delivery.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Branch Manager
Texan Credit Financial
Waco, TX
2012 - 2015
- Led branch operations to ensure compliance with financial regulations and company policies.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Trained and mentored staff to improve performance and achieve operational goals.
- Analyzed branch performance metrics to identify areas for improvement and drive efficiency.
- Managed budgeting, forecasting, and financial reporting for branch profitability.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
Customer Service Representative
Payment 1 Financial
Austin, TX
2007 - 2011
- Processed customer transactions efficiently and accurately using POS systems.
- Provided exceptional service by resolving customer inquiries and complaints promptly.
- Managed cash register operations, ensuring accurate cash handling and record-keeping.
- Trained new cashiers on operational procedures and customer service standards.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma - Criminal Justice
Lanier High School
Austin, TXSkills
Preventive Maintenance
Punctual and reliable
Flexible and adaptable
Documentation and reporting
Professional and courteous
Customer relationship management
Document management
Regulatory compliance
Client relationship management
Languages
Spanish
Native or Bilingual
Timeline
Appliances Service Technician/ Driver
Tri Supply
02.2016 - 11.2025
Branch Manager
Texan Credit Financial
2012 - 2015
Customer Service Representative
Payment 1 Financial
2007 - 2011
High School Diploma - Criminal Justice
Lanier High School