Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Billy Machage

Newark,DE

Summary

Compassionate professional in health technology and technical services, known for high productivity and efficient task completion. Skilled in patient data analysis, medical equipment operation, and healthcare IT systems. Excelling with top soft skills including communication, teamwork, and adaptability to ensure success in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Sevita
Bear, DE
03.2021 - Current
  • Transported clients to doctor's appointments and errands.
  • Assisted clients with maintaining good personal hygiene.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Maintained clean and well-organized environment for client happiness and safety.

Information Technology Technician

Delaware Technical and Community College
Wilmington, DE
05.2015 - Current
  • Maintained an inventory of IT equipment and software licenses.
  • Answered user inquiries to resolve computer software or hardware operation problems on phone and inperson.
  • Troubleshot and replaced hardware components, hard drives, memory and network cards.
  • Supported the installation of operating systems including Windows 7, 8, 10 and Linux distributions.
  • Provided assistance in the setup of audio-visual equipment for meetings or conferences.
  • Troubleshot network connectivity issues involving routers, switches, hubs.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.

Education

Associate of Applied Science - Information Technology

Delaware Technical Community College
DE
05-2022

Education Technology

University of Delaware
Newark, DE
05-2008

Skills

  • Behavior monitoring
  • Progress documentation
  • Technical support
  • Hardware maintenance
  • Network troubleshooting
  • Patient monitoring
  • Vital signs assessment
  • Equipment maintenance
  • Client communication
  • Crisis intervention

Languages

Swahili
Native/ Bilingual
kisii
Native/ Bilingual

Certification

  • Certified Nursing Assistant
  • Certified Clinical Hemodialysis (Anticipated June, 2025)

References

References available upon request.

Timeline

Direct Support Professional

Sevita
03.2021 - Current

Information Technology Technician

Delaware Technical and Community College
05.2015 - Current

Associate of Applied Science - Information Technology

Delaware Technical Community College

Education Technology

University of Delaware

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