Billy Mahaney
Urbandale,IA
Summary
Proven leader and problem-solver with extensive experience at Rehabbers Snow & Lawn Care Services and Rehabbers Cleaning Services. Excelled in crew leadership and effective communication, enhancing client satisfaction and contributing to business growth through exceptional service. Demonstrated adaptability and attention to detail, achieving increased referral rates without compromising quality.
Overview
4
4
years of professional experience
Work History
Snow & Lawn Care Services
Rehabbers Snow & Lawn Care Services
Des Moines, IA
01.2021 - Current
- Self Employed Services
- Developed strong relationships with clients through proactive communication about project progress and timely responses to inquiries or concerns.
- Maximized revenue potential with accurate cost estimates for materials, labor, and time required for each project.
- Contributed to business growth through exceptional customer service, leading to increased referral rates and repeat clients.
- Maintained tools and equipment to foster safe and consistent operation.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
Personal Housekeeper
Rehabbers Cleaning Services
Des Moines, IA
07.2020 - Current
- Self employed Services
- Provide personal housekeeping & grocery service for grandmother & residents living in her senior living community (private pay/contract)
- Improved client satisfaction by addressing special requests or concerns promptly, demonstrating excellent communication skills and problem-solving abilities.
- Performed seasonal cleaning tasks such as window washing or outdoor furniture maintenance when requested by the client.
- Contributed to a safe living environment by identifying potential hazards or safety concerns within the home during routine cleaning tasks.
- Delivered exceptional service by adapting to each client''s unique preferences and maintaining confidentiality with sensitive information.
- Enhanced client satisfaction by providing thorough and detail-oriented cleaning services.
- Handled delicate fabrics carefully during laundering processes, preventing damage while maintaining cleanliness standards.
- Provided personalized care to clients with specific needs or disabilities, demonstrating empathy and professionalism at all times.
- Organized closets, pantries, and storage spaces to optimize efficiency within the home environment for clients'' ease of use.
- Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
- Reduced allergens in the home with regular dusting, vacuuming, and sanitizing surfaces according to best practices.
- Maintained a clean and organized environment for clients through efficient daily tasks such as dusting, vacuuming, and laundry.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Operated electronic backpack vacuums and floor sweepers.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Provided emotional support and companionship to clients.
Education
High School Diploma - Diploma
Johnston High School
Johnston, IA05.2024
Skills
- Crew Leadership
- Equipment Maintenance
- Worksite safety
- Schedule Management
- Site Safety
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
Timeline
Snow & Lawn Care Services
Rehabbers Snow & Lawn Care Services
01.2021 - Current
Personal Housekeeper
Rehabbers Cleaning Services
07.2020 - Current
High School Diploma - Diploma
Johnston High School