Summary
Work History
Education
Skills
Timeline
Generic

Billy Martins

Columbia,SC

Summary

Motivated business professional bringing 19 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Interested in manager or supervisor position.

Work History

Customer Service Associate

Delta Air Lines, Inc
Columbia, SC, South Carolina
06.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered basic technical support for clients on wide range of company products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.

Sales Associate

Lowes Home Improvment
Columbia , SC
11.2020 - 06.2021
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Maintained records related to sales, returns and inventory availability.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Business Owner

Self
Joao Pessoa, Paraiba
04.2018 - 12.2019
  • Designed, built and operated every aspect of business
  • Monitored processes and procedures to comply with company policy and state and federal regulations
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
  • Put together realistic budgets based upon costs and fees for effectively operating business
  • Established and administered annual budget with effective controls to prevent overage, minimize burn rate and support sustainability objectives
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Learned and remained updated on statutory requirements and regulations
  • Optimized team hiring, training and performance
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership
  • Trained and coached new and existing employees to boost staff productivity

Personal Trainer

Self
Joao Pessoa, Paraiba
06.2009 - 12.2019
  • Retained 60 clients
  • Taught clients how to properly operate exercise equipment
  • Curbed learning time by effectively developing customer rapport and training clients
  • Designed and executed individual and small group exercise fitness programs and regimens
  • Screened clients and performed client assessments
  • Designed specific workout systems for individual clients based on performance ability
  • Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.

Car Restoration

Self
Joao Pessoa, Paraiba
06.2006 - 11.2019
  • Restored 8 cars
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Assessed income and expenses and adapted plans to improve profit levels
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues

Construction Manager

Self
Joao Pessoa, Paraiba
09.2012 - 02.2018
  • Established and administered annual budget with effective controls to prevent overage, minimize burn rate and support sustainability objectives
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations

Human Resources Officer

Paraiba State Goverment
Joao Pessoa, Paraiba
06.2009 - 06.2010
  • Recruited, hired and oversaw 148 staff by overseeing job interviews, conducting exit interviews and leading onboarding sessions
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.

Marketing Consultant

Real Publicidade
Joao Pessoa , Paraiba
06.2004 - 11.2007
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Consulted with clients on business issues and developed innovative, high-impact proposals.
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Conducted market research and reported on clients' competition.
  • Consulted with clients on business issues and developed innovative proposals.
  • Directed marketing plans for 50 + clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
  • Collaborated with leadership in creating weekly bulletins, which were sent to all employees.
  • Created customized marketing materials to increase product awareness.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Collaborated with product development team to effectively modernize and update promotions.
  • Tracked key metrics and developed spreadsheets and data models.
  • Determined optimal variation of, and resource allocation to media outlets by analyzing consumer data to meet company's advertising goals.

Sales Associate Intern

Bank Of Brasil
Joao Pessoa , Paraiba
04.2003 - 04.2003
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Provided advice on different bank products and financial options.
  • Balanced teller drawers and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Supervised branch operations and made continuous improvements in each area.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Developed tailored solutions to meet individual banking needs.
  • Helped clients protect assets through variety of strategies.
  • Upheld stringent bank standards for loans, money handling and legal considerations.

Education

Bachelor of Science - Physical Education Teaching And Coaching

UNIPE University
Joao Pessoa Pabaiba
07.2013

No Degree - Marketing And Advertisement

IESP
Joao Pessoa, Brasil

Skills

  • Fluent in Portuguese, English, conversational Spanish
  • Cost Analysis and Savings
  • Employee Development
  • Business Development
  • Recruiting and Training
  • Social Media
  • Staff Management
  • Operations management

Timeline

Customer Service Associate

Delta Air Lines, Inc
06.2021 - Current

Sales Associate

Lowes Home Improvment
11.2020 - 06.2021

Business Owner

Self
04.2018 - 12.2019

Construction Manager

Self
09.2012 - 02.2018

Personal Trainer

Self
06.2009 - 12.2019

Human Resources Officer

Paraiba State Goverment
06.2009 - 06.2010

Car Restoration

Self
06.2006 - 11.2019

Marketing Consultant

Real Publicidade
06.2004 - 11.2007

Sales Associate Intern

Bank Of Brasil
04.2003 - 04.2003

Bachelor of Science - Physical Education Teaching And Coaching

UNIPE University

No Degree - Marketing And Advertisement

IESP

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Billy Martins