Enthusiastic Cyber Incident Manager with a proven track record in critical incident coordination, major incident management, and problem resolution. Experienced at driving process improvements and fostering effective communication across teams to ensure swift and efficient incident response. Skilled in cross-cultural communication, crisis management, and IT service management tools such as ServiceNow and Jira. Passionate about leveraging strategic thinking and problem-solving abilities to uphold the mission of resolving incidents promptly and minimizing impact.
Intelligent Incident Manager with exceptional insight into determining root causes pertaining to major incidents. A diligent employee with investigative expertise that leads to effective decision making. Ready for a new position that involves troubleshooting and incident analytics in the IT environment.