Billy McCoy

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Mitigated business risks by working closely with staff members and assessing performance.

• Restocked cases with new merchandise and removed expired items for proper disposal.
• Handled large dairy section by maintaining section cleanliness, product rotation and displays.
• Answered questions from customers and discussed new products placed in dairy cases.
• Adhered to food safety regulations and guidelines.
• Trained new dairy clerks on rotation systems, product management and customer service.
• Inspected equipment and notified appropriate department or store manager of items needing repair.
• Labeled and inventoried department merchandise.
• Stayed current with present, seasonal and special promotions.
• Checked department signage and confirmed proper pricing, making sure sale items accurate.
• Notified management of customer or employee accidents.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.

Maintain and repair the equipment needed for interior communications within ships and shore facilities. From TV entertainment systems to ensuring that all communication systems from the bridge to the engine room, you’re the ship’s jack-of-all-trades. Your responsibilities could include:

• Maintaining and repairing interior communications systems
• Preparing and interpreting blueprints, wiring diagrams and sketches
• Installing and inspecting dry cell and storage batteries
• Recharging wet cell batteries
• Testing interior communications and gyrocompass equipment
• Installing telephone and other communications circuits, boxes, switchboards and bell buzzer systems
• Maintaining plotters and dead reckoning equipment, TV operating systems and shipboard navigation equipment