Billy McCoy
Yukon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Ivy Technology
Louisville
08.2023 - Current
- Led project planning and execution across multiple technology initiatives.
- Coordinated cross-functional teams to ensure timely project delivery.
- Managed stakeholder communications and expectations throughout project lifecycles.
- Developed detailed project timelines and resource allocation plans.
- Facilitated risk assessment sessions to identify potential project challenges.
- Trained junior project managers on best practices and methodologies.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Provided guidance to team members regarding tasks assigned to them.
Lease Operator
New Prime
Springfield
11.2020 - 06.2023
- Submitted daily production data and regular reports to keep management informed.
- Completed basic repairs and escalated major maintenance requirements to proper personnel.
- Performed routine maintenance on vehicles and equipment.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Field Service Technician
Nestle USA
Grapevine
09.2017 - 10.2020
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Diagnosed and repaired mechanical issues according to industry standards.
- Drove and maintained company vehicle, keeping in peak condition.
- Explained and demonstrated equipment operations to customer.
- Handled telephone support calls to determine issues and provide solutions.
- Communicated with vendors, upper management and peers.
Store Manager
Dollar General Store
Oklahoma City
05.2016 - 04.2017
- Responsible for day to to operation of the store. Including scheduling, sales, shrink, and stocking, to help drive overall store success.
- Preformed opening and closing duties Including preparations for upcoming ads
- Took steps to resolve any shrink issues and opportunities by doing several inventories weekly/daily.
- Daily calls or meetings with the district manager to discuss store strategies and direction.
- Implemented visual merchandising standards to improve store presentation.
- Assisted customers with inquiries and resolved issues promptly.
- Conducted regular audits to maintain accurate inventory records.
Store Facility Technician
Target
Yukon
07.2010 - 05.2016
- Submitted daily production data and regular reports to keep management informed.
- Enforced sound safety practices to protect workers and minimize liability.
- Completed basic repairs and escalated major maintenance requirements to proper personnel.
- Coordinated work and repair actions with vendors and other support team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2025
Associate of Science - Police Science
Oklahoma City Community College
Oklahoma City, OKSkills
- Equipment Inspection
- Machinery Maintenance
- Report Preparation
- Production Management
- Safety Compliance
- Production Documentation
- Troubleshooting Skills
- Vehicle Operation
- Preventive Maintenance
- Work Order Completion
- Project management
- Inventory management
- Visual merchandising
- Sales forecasting
- Customer engagement
- Staff scheduling
- Cross-functional collaboration
- Team leadership
- Problem solving
- Attention to detail
Accomplishments
- 3-1/2 years as Military Police Officer attained the rank of E-4 (Specialist)
- Air Assault qualified
Certification
- Commercial Drivers License Class A - Obtained in 2020
- Certified CDL Trainer, New Prime - 2022
- Certified , 2 Years Accident Free - 2023
- Sit down forklift certification
- NFPA70 electric certification
- Osha30 certification
- Osha10 certification
- First aid certification
Timeline
Project Manager
Ivy Technology
08.2023 - Current
Lease Operator
New Prime
11.2020 - 06.2023
Field Service Technician
Nestle USA
09.2017 - 10.2020
Store Manager
Dollar General Store
05.2016 - 04.2017
Store Facility Technician
Target
07.2010 - 05.2016
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Science - Police Science
Oklahoma City Community College