Billy McDonald

• Contacted customers about potential service upgrades, new services and account changes.
• Provided exceptional customer service to ensure customer satisfaction.
• Answered customer inquiries and provided accurate information regarding products and services.

Work well with others, motivated and, can learn fast,

• Updated system with order specifics and customer details, preferences, and billing information.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Supported sales team members to drive growth and development.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Oversaw warranty counseling process to manage expense controls.
• Completed routine maintenance and repair.
• Completed day-to-day duties accurately and efficiently.
• Managed household errands and other essential duties.
• Collaborated closely with team members to achieve project objectives and meet deadlines.