Billy Miller
Conway,AR
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
ROW Agent
Mesa Associates
Birmingham, AL
03.2023 - 12.2023
- Negotiated with property owners on behalf of the company to acquire rights of way or easements for projects.
- Conducted field visits to identify physical features that may affect project design or construction.
- Coordinated meetings between stakeholders to facilitate resolution of disputes concerning land use or access rights.
- Researched historical property records such as tax documents, deed books and court records to verify ownership information or locate potential claimants.
- Analyzed survey results from field investigations conducted prior to initiating negotiations with landowners.
- Coordinated with landowners regarding preferred property access methods for construction or utility maintenance and interpreted and explained project plans.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
Senior Program Manager
Southeast Towers
Lewisville, TX
10.2022 - 04.2023
- Developed and managed program plans, schedules, budgets, and performance metrics.
- Coordinated with stakeholders to identify objectives and deliverables for projects.
- Identified potential risks associated with projects and developed strategies to mitigate them.
- Provided guidance to team members on project tasks and timelines.
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards throughout the program lifecycle.
- Analyzed data from multiple sources in order to make recommendations on how best to improve program efficiency.
- Organized post-implementation reviews at the conclusion of each project phase in order to assess effectiveness.
- Negotiated contracts with vendors and suppliers in support of program objectives.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
Owner
Integrated Telecom Services
Dallas, TX
01.2021 - 10.2022
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Conducted performance reviews for employees on a regular basis.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Director of Operations
Performance Communications
Livingston, TX
04.2014 - 12.2020
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Identified areas where process improvements could be made resulting in increased productivity.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
Education
Associate of Arts -
Western Texas College
Snyder, TX04-2006
Skills
- Lead Prospecting
- Schedule Management
- Performer Promotion
- Salary Determination
- Contract Negotiations
- Call Management
- Resolving Customer Issues
- Relationship Building
- Problem-Solving
- Strong Communication Abilities
- Problem-Solving Skills
- Industry Expertise
Accomplishments
- United States Marine Corps
Timeline
ROW Agent
Mesa Associates
03.2023 - 12.2023
Senior Program Manager
Southeast Towers
10.2022 - 04.2023
Owner
Integrated Telecom Services
01.2021 - 10.2022
Director of Operations
Performance Communications
04.2014 - 12.2020
Associate of Arts -
Western Texas College
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