Reading, studying, researching, optimizing, nature walking, health, fitness, meditation, spirituality, partying, finding the silver lining, martial arts/boxing, being natural
Billy Novak
Lakewood
Summary
All of my work experience is in the restaurant business. I am a perfectionist at heart, so I take it upon myself to make sure everything gets done in the most efficient way possible without missing any details. I am a human being first and enjoy making genuine connections with co-workers and customers because that is what life is all about.
Overview
3
3
years of professional experience
Work History
Counter Server
Athens Square Cafe
East Northport, NY
04.2022 - 10.2023
- Provided exceptional customer service, promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Processed cash and credit transactions accurately, managing register functions with precision.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Trained new staff on operational procedures and customer service best practices.
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Restocked counter supplies, condiments, napkins and silverware.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Reconciled cash drawer and corrected any errors.
- Greeted all guests upon arrival and offered immediate assistance.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Coordinated seamless transitions between shifts, ensuring uninterrupted service throughout operating hours.
- Accommodated special requests from customers, fostering an inclusive dining experience for all patrons.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Delivered food to guest tables with timeliness and efficiency.
- Cleaned and maintained dining area and condiment stations.
- Established rapport with customers by providing friendly and attentive service.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Greeted customers and provided menus upon arrival to dining room.
- Processed payments for orders and provided customers with change.
Restaurant Delivery Driver
Piezanos
Northport, NY
01.2024 - 08.2025
- Navigated routes efficiently to ensure timely deliveries.
- Communicated with customers to confirm delivery details.
- Maintained vehicle cleanliness and operational readiness.
- Collaborated with team members to improve delivery processes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
High School Diploma -
Northport High School
Northport, NY06-2023
Skills
- Positive attitude
- Customer service
- Attention to detail
- Time management
- Dependable and reliable
- Punctual
- Greeting customers
- Problem-solving
- Teamwork and collaboration
- Effective communication
- Cash handling
- Menu memorization
Accomplishments
2nd-degree taekwondo black belt turned amateur boxer.
Interests
Timeline
Restaurant Delivery Driver
Piezanos
01.2024 - 08.2025
Counter Server
Athens Square Cafe
04.2022 - 10.2023
High School Diploma -
Northport High School