Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Billy Nurzedmaa

Billy Nurzedmaa

Redmond,Washington

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Front Desk

Hampton Inn and Suites
02.2020 - Current
  • Developed the ability to stay positive and enthusiastic in order to handle situations effectively and constructively as a customer service representative
  • Demonstrated strong work ethic by working longer shifts to ensure projects were completed on time
  • Training new employees.

Housekeeper

Marriott Courtyard
09.2019 - 12.2019
  • Housekeeping, helping others stay on task, and helped to work with a team
  • Communicate with individuals and groups, and taught ability to stay positive.

Cashier

Chartwells
08.2016 - 05.2018
  • Conduct accurate financial transactions
  • Gained communication skills providing quality customer service.

Front Desk

Edelweiss Hotel
01.2014 - 06.2016
  • Skilled in event Planning, Customer services, Communication, Time Management, and Leadership
  • Managed to stay calm in any situation
  • Greet all Guests in a courteous and professional manner.

Front Desk & Housekeeping

A&O Hotel and Hostel
06.2011 - 09.2013
  • Highly Responsible & reliable
  • Ability to multitask and prioritize
  • Registered guests, greeted every visitor, logged request, and issued room keys.

Education

Bachelor of Hospitality and Tourism -

St. Cloud State University (SCSU)
St. Cloud, MN
12.2020

Skills

  • Developed strong interpersonal communication skills by providing high quality customer service to hundreds of customers every day
  • Proven ability to perform multiple tasks effectively in a fast-paced work environment while ensuring accuracy and excellent customer service by serving customers
  • Work well as a member of a team and help maintain positive attitudes among team members

Languages

German
Professional Working

Timeline

Front Desk

Hampton Inn and Suites
02.2020 - Current

Housekeeper

Marriott Courtyard
09.2019 - 12.2019

Cashier

Chartwells
08.2016 - 05.2018

Front Desk

Edelweiss Hotel
01.2014 - 06.2016

Front Desk & Housekeeping

A&O Hotel and Hostel
06.2011 - 09.2013

Bachelor of Hospitality and Tourism -

St. Cloud State University (SCSU)

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Billy Nurzedmaa