Summary
Overview
Work History
Education
Skills
Websites
Relevant Skills And Certifications
Timeline
Generic

Billy Payne

Clinton,TN

Summary

Results-driven computer science graduate with a passion for technology and a solid background in technical support and leadership. Adept at troubleshooting, customer service, and process improvement. Seeking an entry-level IT role to apply technical skills, certifications, and hands-on experience while contributing to a dynamic team environment.

Overview

6
6
years of professional experience

Work History

Home Builder

CLAYTON HOMES
01.2021 - Current
  • Adapted to challenging and stressful deadlines, while ensuring quality was a top priority.
  • Mentored junior team members, sharing industry knowledge and best practices to foster professional growth among colleagues.

Tech Support

SITEL INC.
01.2020 - 01.2021
  • Provided technical support to customers, troubleshooting hardware/software issues
  • Managed ticketing system, documenting and resolving customer inquiries efficiently
  • Handled escalations and de-escalated customer frustrations, ensuring high satisfaction.
  • Provided technical support to users, promptly addressing issues and ensuring minimal disruption to daily operations.

Education

B.S. - Computer Science

Western Governors University
02.2024

Skills

  • IT Support & Troubleshooting
  • Help Desk
  • Ticketing Systems
  • Project Management
  • Agile Principles
  • Customer Service
  • Leadership
  • Team Managing
  • Adaptability and flexibility
  • Punctual and dependable
  • Project management
  • Goal setting

Relevant Skills And Certifications

  • NSLS Honors
  • Customer Service
  • Team Lead
  • Tech Support Experience
  • Comptia Project + Certified
  • ITIL V4 Certified

Timeline

Home Builder

CLAYTON HOMES
01.2021 - Current

Tech Support

SITEL INC.
01.2020 - 01.2021

B.S. - Computer Science

Western Governors University

Similar Profiles

CREATE PROFILE