Billy Pollard
Napa,CA
Summary
Diligent Assisstant Manager with over 18 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Tractor Supply
Petaluma, CA
02.2019 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Assistant Manager
Orchard Supply Hardware LLC
Napa, CA
03.2005 - 11.2018
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Education
High School Diploma -
Vintage High School
Napa, CA06.1985
Skills
- Operations Management
- Sales Monitoring
- Customer Relations
- Staff Management
- Sales Growth
- Money Handling
- Customer Rapport
- Sales Strategies
Timeline
Assistant Manager
Tractor Supply
02.2019 - Current
Assistant Manager
Orchard Supply Hardware LLC
03.2005 - 11.2018
High School Diploma -
Vintage High School
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