BILLY S. SUTTLE III
Flint,MI
Summary
Results-driven professional with extensive experience at Adesa Auto Auction, excelling in vehicle inspections and detailed reporting. Proven ability in problem-solving and team leadership, ensuring safety compliance and high customer satisfaction. Skilled in data analysis and conflict resolution, consistently enhancing operational efficiency and service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Condition Report Writer
Adesa Auto Auction
Flint, MI
11.2018 - Current
- Performed visual inspections of vehicle interior and exterior components to detect any damage or defects.
- Submitted in-depth reports to professionals on vehicle conditions following inspections.
- Provided detailed reports on inspection findings to management and customers.
- Investigated incidents related to potential vehicle malfunctions or accidents and issued comprehensive reports used for and needs.
- Inspected vehicles for safety and mechanical issues, such as brakes, tires, lights, and fluid levels.
- Conducted visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
- Communicated effectively with customers regarding inspection results and recommended maintenance plans.
- Delegated daily tasks to team members to optimize group productivity.
- Developed strategies for problem solving and conflict resolution among team members.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Ensured compliance with all safety regulations in the workplace.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Implemented strategies to take advantage of new opportunities.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Facilitated training sessions for new employees on company policies and procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Collaborated with other departments to ensure alignment of goals across teams.
- Implemented strategic plans to enhance team performance and productivity.
Tow Truck Driver
Doberman Towing and Recovery
Ludowici, GA
03.2016 - 06.2025
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Obtained signatures needed to complete and process paperwork.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Worked well with dispatchers to communicate route and schedule changes.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Updated job knowledge by participating in educational opportunities.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Lead Driver
South Georgia towing and recovery
Hinesville, GA
03.2014 - 03.2016
- Enforced compliance with applicable laws regarding transportation regulations.
- Drove a variety of tow trucks depending on the size and weight of the load being towed.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Obtained signatures needed to complete and process paperwork.
- Provided courteous customer service at all times by being friendly, helpful, and professional.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Performed regular inspections and completed vehicle repairs.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Service Writer
Total Car Care
Hinesville, GA
04.2014 - 03.2015
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Maintained customer database with current contact information and vehicle records.
- Provided job estimates by conducting research and contacting vendors.
- Ensured all safety regulations were followed while working in the shop environment.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Scheduled appointments for customers based on technician availability.
- Provided cost estimates for additional repairs and services requested by customers.
Commercial Assistant
AutoZone
Hinesville, GA
01.2014 - 04.2014
- Worked jointly across departments to uphold service delivery standards.
- Forged valuable partnerships with critical clients to stimulate continuous business advancement.
- Facilitated development initiatives to increase revenue from current clients and acquire new ones.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Defined challenging objectives to drive team success and exceed business goals.
Geospatial intelligence analyst
US ARMY
01.2008 - 01.2014
- Introduced new Imagery Collection systems into Afghanistan
- Trained 50+ soldiers on new systems
- Lead a Collection Management section
- Ensured quality control standards were met
- Produced and delivered over 350 products to customers
- Promoted to Team leader and Section leader
- Coordinated and worked with and alongside contractors
Cook
McDonalds
Clio, MI
01.2007 - 09.2007
- Commended for consistently providing exceptional support to customers.
- Received acceptance into managerial development scheme.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Laborer
STATE BUILDING CO. INC
Davison, MI
03.2005 - 09.2007
- Acknowledged for exceptional performance.
- Credited for dependable work ethic and time management.
- Gained independent working skills and guided and mentored less experienced team members.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Controlled traffic passing near, in or around work zones.
- Worked productively as lead or helping team member to drive customer satisfaction.
Education
Certifications - Heavy Equitment
Heavy Construction Academy
Brentwood, NH08-2016
Master Reliance Training -
United States Army
05.2013
Imagery analyst course -
United States Army
05.2008
Leadership and Management training -
United States Army
01.2008
Under Graduacte - Military Intelligent Operations
Cochise College
Sierra Vista, ASkills
- Multitasking Abilities
- Teamwork
- Customer needs identification
- Inspection reporting
- Vehicle inspection
- Safety compliance
- Customer communication
- Team leadership
- Data analysis
- Time management
- Mechanical experience
- Quality control
- Problem-solving abilities
- Decision-making
- Team building
- Conflict resolution
Certification
- Leadership and Management training, United States Army, 01/01/08
- Imagery analyst course, United States Army, 05/01/08
- Master Reliance Training, United States Army, 05/01/13
Key Qualifications
- TS/SCI Clearance
- Experienced at Imagery exploitation
- Experienced with Microsoft software
- Experienced with ARCGIS
- Commutation
- Highly motivated
- Works well in a team environment
- Experienced in working with maps
- Experience with agriculture
- Great at identifying what customers are asking for
Timeline
Condition Report Writer
Adesa Auto Auction
11.2018 - Current
Tow Truck Driver
Doberman Towing and Recovery
03.2016 - 06.2025
Service Writer
Total Car Care
04.2014 - 03.2015
Lead Driver
South Georgia towing and recovery
03.2014 - 03.2016
Commercial Assistant
AutoZone
01.2014 - 04.2014
Geospatial intelligence analyst
US ARMY
01.2008 - 01.2014
Cook
McDonalds
01.2007 - 09.2007
Laborer
STATE BUILDING CO. INC
03.2005 - 09.2007
Certifications - Heavy Equitment
Heavy Construction Academy
Master Reliance Training -
United States Army
Imagery analyst course -
United States Army
Leadership and Management training -
United States Army
Under Graduacte - Military Intelligent Operations
Cochise College
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