Billy Stevenson
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Assistant
AMZL Logistics - DS Variable
10.2021 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Conducted training and applied change management to achieve desired outcomes.
- Trained new team members on proper and safe use of tools and equipment.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Met or exceeded production goals and objectives by following strict procedures.
- Developed and implemented strategies to improve team productivity and efficiency.
- Monitored progress of tasks to provide feedback for improvement.
- Volunteered to help with special projects of varying degrees of complexity.
Warehouse Associate
Amazon
05.2020 - 10.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- FC Quarterback/Amnesty
- Was in charge of overseeing the AR floor making sure it stayed cleaned.
Welder's Apprentice
MD Henry Co Inc
03.2019 - 04.2020
- Blew out machines, checked welding leads and wiring and changed filters for preventive maintenance.
- Interpreted verbal and written instructions from work orders and welding blueprints.
- Removed excess slag with arc-cutting, grinding and using other equipment.
- Examined structure and texture of parts to detect imperfections.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
- Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Inspected welds for accuracy and conformance to specifications.
- Welded various connections with high-quality final results.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Fabricated structural forms, pressure vessels and boiler components.
- Worked with presses, saws and drills to manipulate metal components for structural fabrication.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Lifted or moved materials and finished products using large cranes.
- Worked flexible hours across night, weekend and holiday shifts.
- Drilled and punched holes in metal for screws, bolts and rivets quickly and efficiently.
- Painted and applied protective coatings to various parts.
Barista Manager
Dunkin
02.2016 - 03.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Monitored customer feedback to improve barista performance and customer service.
- Designed and adjusted work schedules to meet business demands.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Thompson High School
Alabaster, AL05.2018
Skills
- Supplier Relations
- Management Support
- Attendance Tracking
- Assignment Delegation
- Performance Monitoring
- Attention to Detail
- Adaptability and Flexibility
- Process Optimization
- Workflow Management
- Continuous Improvement
- Task Prioritization
- Quality Assurance
- Problem Solving
- Computer Literacy
Accomplishments
- Achieved Lowering the return to station numbers BY 70% through effectively helping with monitoring behind routes and communicating with the DSP dispatchers on rescue plans.
Certification
- Heartsaver First Aid CPR AED Training - 9/20/2023 - 09/2025
- GTDR facilitator Training - 07/15/2023 - 07/15/2024
Timeline
Process Assistant
AMZL Logistics - DS Variable
10.2021 - Current
Warehouse Associate
Amazon
05.2020 - 10.2021
Welder's Apprentice
MD Henry Co Inc
03.2019 - 04.2020
Barista Manager
Dunkin
02.2016 - 03.2019
High School Diploma -
Thompson High School
- Heartsaver First Aid CPR AED Training - 9/20/2023 - 09/2025
- GTDR facilitator Training - 07/15/2023 - 07/15/2024
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