Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Billy Strickland

Billy Strickland

Endpoint Administrator
Aubrey,TX

Summary

Lead Support Analyst with extensive experience leading and providing technical support. Skilled in managing network devices, multiple operating systems, and escalation processes. Proven track record as a Project Lead for large-scale system conversions, updates, and migrations. Recognized for exceptional customer service, team leadership, and cross-functional communication.

Overview

11
11
years of professional experience
4
4
Certifications

Work History

Endpoint Administrator

Sammons Industrial
Dallas, TX
01.2021 - Current
  • Created comprehensive documentation for the company's telecom systems by designing data-linked Lucidchart diagrams and generating dynamic, easily updatable PDF resources.
  • Built out Teams rooms and handled all C-Suite white glove requests
  • Helped setup initial Intune Autopilot
  • Setup all software to automatically install based on job role
  • Administered MaaS 360, Workspace ONE, and Microsoft Intune, overseeing the deployment, configuration, and management of all mobile applications across the organization.
  • Administered BCI and OpenPath systems, managing all aspects of building access control to ensure secure and efficient entry for employees and visitors.
  • Implemented the PrinterLogic SaaS solution, streamlining printer management and enhancing accessibility for company-wide printing needs.
  • Deployed 3rd-party application patching via Microsoft Intune, improving software update compliance and security across endpoints.

Helpdesk Lead

Terralogic
Dallas, Texas
01.2019 - 01.2021
  • Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
  • Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
  • Optimized inventory management practices, reducing excess stock and minimizing shortages.
  • Engaged with frontline employees to understand their challenges and perspectives, leading to more effective problem-solving.
  • Project Lead on the Briggs Equipment Company refresh from Windows 7 to Windows 10, overseeing the planning, execution, and successful transition across the organization.
  • Developed a company image using KACE SDA, ensuring a consistent and streamlined OS deployment across all devices.
  • Led weekly meetings and delivered KPI reports to management, utilizing MySQL to generate custom reports in KACE and Power BI for data-driven decision-making.
  • Managed and maintained the hybrid Office 365 environment for Briggs Equipment and Mackinnon Equipment, ensuring smooth operations and user support.

Tier 3 Technical Support Representative

Terralogic
Dallas, Texas
03.2014 - 01.2019
  • Conducted audits of Active Directory objects and user permissions, collaborating with HR to standardize job roles and ensure compliance with organizational access policies.
  • Served as the first point of contact for branch outages, responsible for initial triage, documentation, and escalating issues by opening tickets with Sprint, AT&T, or local vendors to support the network.
  • Troubleshot and resolved 2nd and 3rd level email, spam, and Outlook client-related issues, ensuring minimal disruption to end-users.
  • Reduced spam volume by implementing firewall filtering and utilizing Barracuda Networks spam and firewall software, leveraging real-time spam blacklists for incoming email protection.
  • Documented and maintained company print servers, coordinating with Xerox for print supply management and adding new printers to the network as needed.
  • Created and maintained daily reports using Symantec, ensuring updates and compliance for all client systems.
  • Facilitated remote support sessions with clients, guiding them through troubleshooting steps and performing necessary system adjustments.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Mentored junior technical support representatives, enhancing their problem-solving skills and product knowledge.
  • Contributed to the development of internal training materials, increasing overall team efficiency and expertise.
  • Conducted root cause analysis for major incidents to prevent future occurrences, ensuring optimal system performance.
  • Streamlined technical processes by developing and maintaining comprehensive knowledge base articles.

Education

No Degree - Computer Science

Collin County Community College
Plano, TX
05.2001 -

Skills

Active Directory

Certification

CompTIA, A+

Timeline

Microsoft, MS-102 Enterprise Administrator Expert

12-2024

Microsoft, MD-102 Endpoint Administrator Associate

01-2024

Endpoint Administrator

Sammons Industrial
01.2021 - Current

Helpdesk Lead

Terralogic
01.2019 - 01.2021

Tier 3 Technical Support Representative

Terralogic
03.2014 - 01.2019

CompTIA, A+

05-2011

CompTIA, Security+

01-2011

No Degree - Computer Science

Collin County Community College
05.2001 -

Similar Profiles

CREATE PROFILE
Billy StricklandEndpoint Administrator