Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Billy Trivino

Billy Trivino

Hummelstown,PA

Summary

While transitioning careers, I have found an immense interest in the Educational field. It’s my plan to be able to join an institution like Hershey Milton school where I can use my extensive knowledge with technical, logical and analytical skills. I'm confident that together, Milton Hershey institution, and my professional experience would be a great match. Lastly, I am looking forward to being able to join a company where I can grow professionally and personally. Methodical Systems Engineer with [Number] years providing valuable critical services. Lends detailed oversight in [Area of expertise] to create specialized projects and systems. Skilled root-cause analysis to mitigate production errors and improve deployments. Proven history of success researching, monitoring, designing and installing necessary technical systems. Driven Systems Administrator with [Number] years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Knowledgeable system administration professional current with latest trends and technical updates available. Known for effective software licensing management and SAAS subscriptions to meet budgets and reduce costs. Excellent track record of response to system problems and data management challenges. Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. [Number] years of progressive IT experience. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

23
23
years of professional experience

Work History

Driver

Uber, Grubhub, ShipIt
02.2021
  • Receive requests on my phone app to pick up passengers, food delivery, and small to medium packages, Successfully Completed over 100k miles with no incidents reported, Driving safely always, Making passengers feel safe during their trip, Providing best customer support while interacting with clients

Maintenance Tech

Hilton Garden Inn
05.2023 - 01.2024
  • Assist chief engineer with all related maintenance tasks required, Completed long term projects on a timely manner, On call on weekends, Assist other departments and complete tasks requested as per department, Inventory count and ordering, Log all work performed, provided out monthly and quarterly reports to comply with corporate requirements, comply and train with building safety procedures
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.

Maintenance Tech, Kitchen server

Hampton Inn
08.2022 - 05.2023
  • Provide general building and room maintenance including painting, pool maintenance, walls, ceiling patching, light plumbing and electricity, Order parts and equipment, inventory, and deal with vendors, set up a Kitchen breakfast cook, Setup food area for all prep food, Provide customer service in the dining area, Clean up the kitchen and dining area, inventory and place Sysco orders

Sr. Systems Engineer IV

Transcore
11.2019 - 02.2021
  • Responsible for successfully completing a 500 million budgeted project, In charge of all architecture design research and development purchasing and production deployment of two data centers, and 11 satellite sights, In charge of a staff of 20 people including project managers, senior engineers, network engineers, developers, system administrators, technical support and help desk systems, able to comply with all proper documentation (SOP) to meet both customers and company policies, in charge of all budgeting decisions, HR decisions for the team and representing the infrastructure team the director CEO to fulfill the timelines budgeting and project decisions

Sr. Infrastructure Engineer, Sr. Systems Engineer

OS33, Inc.
01.2016 - 08.2018
  • Worked closely with systems engineers to set up RDS services for remote user applications, data, and network resources, Troubleshoot and manage windows RDS and terminal services for both server management and back end access to terminal services to run virtual applications for cities and windows, Provide resources to run DFS services in windows server 2098, 2012 and 2016, Used DFS services to properly provision SAN storage under windows folder structure, Provided DFS support for replication and disaster recovery solutions, Data Center management, Take part on all aspects of DCOPs to manage one local data center and three satellite data centers, Manage new rack deployments and installation managing cabling, device installation, hardware deployment, power distribution and the such totaling 35 racks, Constant hardware lifecycle deployment from out of the box receiving to production to decommission state, Responsible for all and systems monitoring including, but not limited to: Windows servers, VMware ESXi, Networking, applications, connectivity, and hardware, Provide 3rd and 4th level support for all back end technologies included, but not limited to: VMware exsi 5.5 and 6.0, SAN Data Storage (EMC, XiO, Nexsan, DataoN, NetApp), Meet company SLAS and SOP requirements diligently, Comply with fast turnaround solutions, and advise on needed resources, Use remote tools to troubleshoot, install, and assist with incidents requiring customer assistance, Take part in various company projects related to OS platforms, new product roll outs, systems and application updates, Build, deploy, maintain and troubleshoot domain networks, File, Data Base, Application, Web, and Storage servers based on VMware ESXi, Citrix, and windows products, Provide infrastructure automation and part of infrastructure as code deployment using PowerShell, Bash, PHP with Visual Studio, Scripting for automation, deployment, troubleshooting, and testing Deploy managed services using tools such as Citrix 7.5, VMware ESXi 6.0, Terminal services, Windows 2012 all flavors, McAfee, EPO, Provide solutions which involve server OS systems issues, Third and fourth level server and windows domain layer support relating to domain, connections, applications usage and performance, printing services, DCHP, DNS, TCIP, AD DS, GP, File Services, Exchange, Clustering, Part of On Call Team, In charge of Datacenter maintenance, troubleshooting, installations, expansions, migrations, hardware replacement, Provide all data storage resources for company cloud platform, Broad knowledge of VMware products to be used as for cloud provisions and management resources, Familiar with VRealize suite including VR Automation, VR Orchestrator, and VR Operations
  • Using tools accordingly in connection with internal Vsphere Cloud to facilitate all around services and application Automation, deployment, maintenance, day to day troubleshooting, monitoring, Recommendation on systems decommissions and replacements
  • Involve in all hardware and systems deployments to comply with resources needed to maintain company cloud, Responsible for maintaining company compliance for systems availability, Monitor all infrastructure allocated appliances
  • This included alerts in all aspects, latency and connectivity issues, systems status, Storage performance, space and availability
  • First response acknowledgement, troubleshooting and resolving the issue in a fast manner, Advice and make decisions on back end infrastructure architecture related to hardware upgrades, New physical and virtual technologies, Infrastructure Systems upgrades (currently designing ESXi 5.5 and 6.0 upgrade to ESXi 6.5), Storage technologies upgrades, Take part on all faces of Infrastructure Hardware owned equipment deployment from out the box to production status
  • In the same way take part on new technologies deployments, Provide technical support to infrastructure hardware: HP servers, Cisco Rack and Blade servers, Big Storage (Emc, DataOn, Nexsan, NetApp, XiO), Be a co-liaison point with Networking team for in Cisco House network products (Switches, Routers, ASAs FW, Cisco MDS, Cisco FIC), for Hardware Install implementations, Testing, Connectivity issues, able to provide physical confirmation on equipment live status, Col-liaison member of the backups team for Data Center Provisioning, Hardware deployments, upgrades, replacements, decommissioning, storage provisioning, Network provisioning, Follow company’s procedures and SOP’s
  • Also, create and update current internal KBs, Training, and Documentation

Consultant, CSAV Network Admin.

Robert half Technology
04.2014 - 12.2015
  • Provision And manage Windows DFS services to be used over WAN network, Provided assistance on Folder distribution, management and replication for local and remote resources, Managed all Terminal and RDS services to provide access to virtual applications running on Citrix farm, Provided RDS access for tier I And II server access and management, Lead Network Technician for North America region supporting three US sites, and two international Sites, Provide Network and PC support locally and remotely related to hardware and software reported by users, Maintain up to date with all Operating Systems knowledge to provide High End level support to other technicians, Monitor Hardware and software usage providing items to be covered for training IT team to make them more productive and efficient when helping end users, In charge of installing, upgrading, trouble shooting, and maintaining all network software and hardware in the LAN /WAN, Highest Escalation point for all Network LAN / Wan Issues, Work with third party vendors for upgrading, troubleshooting, maintaining all LAN equipment, Work with Verizon MPLS network, In charge of Administering and maintaining Citrix Farm infrastructure, VMware Esxi 4.4 , Windows server 2003, 2008, and 2012 Symantec SMTP and PIX, Websense, Support Call Center software such as Syntellect, and Clientele, In charge of Back Up and Disaster Recovery, Provide monthly reports related to Network Usage, Security breaches, Maintenance details, and network Outages

Helpdesk Analyst, System Analyst

Panurgy
03.2013 - 02.2014
  • Provide Network and PC support remotely via phone using numerous remote tools such as RDP, Continuum Log Me in, VNC, Teamviewer, Troubleshoot all aspects front and back end computer and network related incidents, Support Windows XP, Windows 7, and windows 8, Remote PC Repair for malware, viruses, software installs, network connectivity, internet connectivity, security permissions, printing installation multi-platform, VPN connectivity, Profile configuration, Outlook, Adobe, Java, Microsoft Office Applications, Windows administration: Microsoft server 2003, 2008, and 2012 administration for Active Directory, DHP server DNS, File Sharing, Printing Management, Terminal Services
  • Exchange 2003, 2007, 2010 Management
  • Create mailboxes
  • Manage Data Stores
  • Mailbox permissions and management, Distribution Lists, Public folder assignments, Mailbox management permissions, General troubleshooting, Infrastructure: All aspects of Sonic firewall management: Configuration for firewall deployment, upgrades and replacement
  • Content Filtering management, NAT policy management, VPN Management, DHCP Management
  • Wireless access point configuration and access
  • AV Management and deployment
  • IP filtering, VMWare management
  • Create servers
  • Create and manage LUNS, increase drive size and assign to VM servers
  • Connect SAN to Host servers, Work with ISP vendors for connectivity issues, service provision and upgrades, DNS configuration, IP configuration, Telephony: Mange Avaya front and back end IP telephony systems
  • Create users, assign extensions, Voicemail set up, Call forwarding, Voicemail to email, troubleshoot connectivity issues
  • Assign phones to extension
  • Cisco Call Manager Assign phones extensions and voicemails
  • Mange hunt groups
  • Phone replacement and upgrades

Consultant

DnB Services
12.2009 - 02.2013
  • Work with numerous clients to complete Infrastructure Projects providing a variety of services such as, but not limited to: Data Center Operations, Network set up and management, Systems administration, PC Troubleshooting, Security, and Voice IP

Systems Engineer, Sr Systems Engineer

Ranbaxy, Inc
09.2004 - 12.2009
  • End User Support, First, Second and Third Level end user support for 500 users in Central NJ, Upstate NY, Jax FL, and Canada, Unlock network passwords, Voicemail passwords, install software, perform quality upgrades, Connect users to email, printers, web applications, local applications, IP phones, Install, configure, replace, upgrade all hardware peripherals (Laptops, Desktops, Printers, Monitors, keyboards and mice, Smart phones), Provide Business Solutions as per Business requirements and needs for either a Department or Site, Back End Support, Responsible for all Infrastructure Planning, SOW’s, Connectivity, Network Access, Wireless Access, Hardware and Software deployment, Telephony services for site upgrade from 50 end users to 500 users, Project Lead for Fiber runs, Cisco Switches, Cisco Routers, Servers upgrades, Wireless connections, VoIP connectivity for site expansions and upgrades, Full Data Center Maintenance, Move, and Upgrades, Manage KVM, Power Sources, Ventilation, Security, Rack Management, Cable Management, UPS Management, Build and Maintain HP and IBM servers for Domain Controllers, File, Print, and Application servers, Create and maintain Network accounts, mailboxes, Phones services, Manage Back UP tape library using CA, Administration, Altiris Administration for Laptops and Desktop full management, McFee EPO Orchestrator for corporate Antivirus, BES Console for server and workstation patch management, Citirx Metaframe for software deployment, Microsoft AD, Cluster Services, DNS configuration, and Exchange System Manager, CA for Back Up management, VM Ware PC and Server Console to deploy, administer and maintain workstations and servers, Cisco Call Manager to add and remove Phones, phone extensions, phone accounts, Cisco Unity to manage phones Voicemail account and phone transfer and connection from external sources, Project Management, Responsible for meeting project lines for new product deployments, Responsible for meeting corporate guidelines with budgets and timelines for three different site expansions, Complied with all requirements for Hardware upgrades on a yearly basis

Chef

Rutgers University College
05.2003 - 02.2005
  • Got meals ready evening shift for college students on a timely manner and charge them accordingly, In summer break we deep cleaned the kitchen from top to bottom

Help Desk Technician, Asset Coordinator

Matlen Silver
07.2003 - 06.2004
  • Support About 5000 users through Remedy Help Desk Utility, Check Network Connections through TCP/IP, PING, Server Management Tools, Help resolve issues through the phone for company’s supported Office Software such as Microsoft office, Outlook, Adobe Products, and IE, Use Server tools such Access Directory and Exchange Server to set up user accounts and profiles, Network and Profile upgrades done through Radia Network Installation Tool, Installation and Virus patches, and Anti-Virus software, Data recovery by Using tools like Norton and MacAfee, Imaging Utilities, Computers / laptops hardware and software configuration and upgrading, Track Purchase Orders through EZ-Track Purchasing Utility, Arrange for deployment and collection of company’s hardware, SOP Certified, Provide end of the IMAC Reports and IT center inventory reports, Arrange for disposal of old equipment including equipment capitalization, Data Destruction, and re-selling of equipment

Technical Asset Coordinator, License Administrator

Kaplan, Inc.
02.2002 - 07.2003
  • Project Coordinator for all computers and software deployments, In charge of creating Inventory procedures to track Technical Equipment for the whole company, Creation and tracking of Help Desk ticket through Magic Web Application, Work hand to hand with purchasing department for upgrades approval and purchasing of new equipment, Phone Troubleshooting of technical issues with remote users such as Dial UP, VPN, Network Connection, Remote Software installation, Equipment Replacement, Security Patch Installations and Upgrades, Profile management, OS Upgrades, Hardware Upgrades and installations, Network Accounts Creation, Log IN Issues, Coordinate center relocation, and displacement of computers for old and new employees, Coordinate with Field Engineers for computers upgrades and deployment through Help Desk Ticketing system

Helpdesk Admin, LAN Admin.Jr

Addeco, Inc.
10.2000 - 07.2002
  • Work in Help Desk Call Center using Bridge and Magic, Repair and fix computer issues in a Dell Hardware environment including desktops and Laptops, Supports and Installs Corporate software like Microsoft Office, Adobe, Docs Open, WinZip, Outlook, and IE, Provide Technical Support in a LAN / WAN environment to 2000 - 25000 users and a Microsoft Environment, Troubleshoot Hardware and software issues to remote and local users, Performed computer deployment by using Imaging software, computer Back Up, and recovery tools, Troubleshot Users computer with Remote tools such as SMS, and Control IT, Provided on going training for end users and new staff, Created, modified, and accessed user account in Windows NT environment using tools like User manager, Server Manager, Exchange Manager, RAS

Education

Vocational Technical Degree - Network Engineering and Data Communications

The Chubb Institute
Jersey City, NJ

Completed 55 credits - Medical Technology

Kean University
Union, NJ

Skills

  • Created efficiency with a worldwide company, coordinating IT support and efforts for over 1,000 computers, creating remote access for company-wide systems management As a result, call responses were resolved in a faster manner, and Technicians were able to be allocated in other projects as needed In addition, applications allowed for remote software installation thru intranet, account management, patch management, and asset control
  • Formed and kept great business relations with companies to negotiate lower prices with hardware, software, and consulting services This allowed saving money within our department to meet budget expectations
  • Fluent in English/Spanish

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Languages

Spanish
Native or Bilingual

Timeline

Maintenance Tech

Hilton Garden Inn
05.2023 - 01.2024

Maintenance Tech, Kitchen server

Hampton Inn
08.2022 - 05.2023

Driver

Uber, Grubhub, ShipIt
02.2021

Sr. Systems Engineer IV

Transcore
11.2019 - 02.2021

Sr. Infrastructure Engineer, Sr. Systems Engineer

OS33, Inc.
01.2016 - 08.2018

Consultant, CSAV Network Admin.

Robert half Technology
04.2014 - 12.2015

Helpdesk Analyst, System Analyst

Panurgy
03.2013 - 02.2014

Consultant

DnB Services
12.2009 - 02.2013

Systems Engineer, Sr Systems Engineer

Ranbaxy, Inc
09.2004 - 12.2009

Help Desk Technician, Asset Coordinator

Matlen Silver
07.2003 - 06.2004

Chef

Rutgers University College
05.2003 - 02.2005

Technical Asset Coordinator, License Administrator

Kaplan, Inc.
02.2002 - 07.2003

Helpdesk Admin, LAN Admin.Jr

Addeco, Inc.
10.2000 - 07.2002

Vocational Technical Degree - Network Engineering and Data Communications

The Chubb Institute

Completed 55 credits - Medical Technology

Kean University
Billy Trivino