Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Allen

Morrisville,NC

Summary

Dynamic and organized professional with exceptional communication skills and the ability to deliver high-quality results in fast-paced, collaborative environments. Technical skills coupled with a swift capacity to learn and leverage these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Host

Airbnb
01.2022 - Current
  • Successfully manage multiple Airbnb properties, providing an exceptional guest experience through clear communication, attention to detail, and proactive problem resolution
  • Oversee all operational aspects, from booking to check-out, ensuring high guest satisfaction and positive reviews
  • Utilize online tools and apps for task management and communication to coordinate cleaning teams, maintenance, and guest services

Operations Manager

Job Task Done
01.2023 - 12.2024
  • Spearheaded daily operations for a contracting company, managing work schedules, client communications, and team coordination to ensure timely project completion
  • Conducted team meetings, maintained production schedules, and facilitated transparent communication between field technicians, office staff, and investors
  • Utilized problem-solving skills to identify operational bottlenecks and proactively implement solutions for continuous improvement

Administrative Assistant

REI (Real Estate Investments)
02.2021 - 01.2024
  • Acted as a key point of contact for property managers and stakeholders, coordinating multiple projects and maintaining strong internal and external communication
  • Implemented organizational tools to streamline workflow processes, increase task transparency, and optimize administrative operations
  • Assisted in scheduling meetings, taking minutes, and tracking project milestones to support the real estate team’s goals

Insurance Agent

American Income Life Insurance
01.2019 - 12.2020
  • Managed a portfolio of clients, delivering personalized insurance solutions and fostering long-term relationships through excellent communication and service
  • Coordinated cross-departmental efforts to address client needs and streamline service delivery
  • Exhibited proactive problem-solving in complex scenarios, balancing immediate client concerns with long-term strategic goals

Executive Assistant

State Farm Insurance
04.2018 - 12.2018
  • Provided executive support, managing calendars, coordinating meetings, and maintaining efficient communication channels for the executive team
  • Streamlined workflow processes and handled confidential documentation
  • Managed customer calls on a multi-line phone system
  • Processed payments for premiums and customer insurance related needs

Server and Team Lead

Buffalo Wild Wings
05.2014 - 03.2018
  • Led a team of servers in a fast-paced environment, managing scheduling, training, and team dynamics to enhance service quality
  • Communicated with varying levels of stakeholders to resolve issues, improve customer experience, and drive team performance
  • Developed strong time-management and multitasking skills while maintaining a customer-focused mindset

Education

High School Diploma -

Skyline High School
01.2012

Wake Technical University
01.2016

Skills

  • Efficient Communicator
  • Detail-driven
  • Teamwork
  • Data collection
  • Data analysis
  • Team support

Timeline

Operations Manager

Job Task Done
01.2023 - 12.2024

Host

Airbnb
01.2022 - Current

Administrative Assistant

REI (Real Estate Investments)
02.2021 - 01.2024

Insurance Agent

American Income Life Insurance
01.2019 - 12.2020

Executive Assistant

State Farm Insurance
04.2018 - 12.2018

Server and Team Lead

Buffalo Wild Wings
05.2014 - 03.2018

High School Diploma -

Skyline High School

Wake Technical University

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Sydney Allen