Sydney Allen
Morrisville,NC
Summary
Dynamic and organized professional with exceptional communication skills and the ability to deliver high-quality results in fast-paced, collaborative environments. Technical skills coupled with a swift capacity to learn and leverage these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Host
Airbnb
Durham, NC
01.2022 - Current
- Successfully manage multiple Airbnb properties, providing an exceptional guest experience through clear communication, attention to detail, and proactive problem resolution
- Oversee all operational aspects, from booking to check-out, ensuring high guest satisfaction and positive reviews
- Utilize online tools and apps for task management and communication to coordinate cleaning teams, maintenance, and guest services
Operations Manager
Job Task Done
Remote
01.2023 - 12.2024
- Spearheaded daily operations for a contracting company, managing work schedules, client communications, and team coordination to ensure timely project completion
- Conducted team meetings, maintained production schedules, and facilitated transparent communication between field technicians, office staff, and investors
- Utilized problem-solving skills to identify operational bottlenecks and proactively implement solutions for continuous improvement
Administrative Assistant
REI (Real Estate Investments)
Durham, NC
02.2021 - 01.2024
- Acted as a key point of contact for property managers and stakeholders, coordinating multiple projects and maintaining strong internal and external communication
- Implemented organizational tools to streamline workflow processes, increase task transparency, and optimize administrative operations
- Assisted in scheduling meetings, taking minutes, and tracking project milestones to support the real estate team’s goals
Insurance Agent
American Income Life Insurance
Ann Arbor, MI
01.2019 - 12.2020
- Managed a portfolio of clients, delivering personalized insurance solutions and fostering long-term relationships through excellent communication and service
- Coordinated cross-departmental efforts to address client needs and streamline service delivery
- Exhibited proactive problem-solving in complex scenarios, balancing immediate client concerns with long-term strategic goals
Executive Assistant
State Farm Insurance
Ann Arbor, MI
04.2018 - 12.2018
- Provided executive support, managing calendars, coordinating meetings, and maintaining efficient communication channels for the executive team
- Streamlined workflow processes and handled confidential documentation
- Managed customer calls on a multi-line phone system
- Processed payments for premiums and customer insurance related needs
Server and Team Lead
Buffalo Wild Wings
Durham, NC
05.2014 - 03.2018
- Led a team of servers in a fast-paced environment, managing scheduling, training, and team dynamics to enhance service quality
- Communicated with varying levels of stakeholders to resolve issues, improve customer experience, and drive team performance
- Developed strong time-management and multitasking skills while maintaining a customer-focused mindset
Education
High School Diploma -
Skyline High School
01.2012
Wake Technical University
01.2016
Skills
- Efficient Communicator
- Detail-driven
- Teamwork
- Data collection
- Data analysis
- Team support
Timeline
Operations Manager
Job Task Done
01.2023 - 12.2024
Host
Airbnb
01.2022 - Current
Administrative Assistant
REI (Real Estate Investments)
02.2021 - 01.2024
Insurance Agent
American Income Life Insurance
01.2019 - 12.2020
Executive Assistant
State Farm Insurance
04.2018 - 12.2018
Server and Team Lead
Buffalo Wild Wings
05.2014 - 03.2018
High School Diploma -
Skyline High School
Wake Technical University