Billy Vereen
FEDERAL WAY,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
33
33
years of professional experience
Work History
Technical Operations Lead
ASTOUND BROADBAND
SEATTLE, WA
11.2014 - 07.2025
- Implemented operational strategies to improve service reliability and performance standards.
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training materials to support staff development and operational excellence.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Actively participating in planning sessions for new projects or initiatives.
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained positive working relationship with fellow staff and management.
Cable Maintenance Technician
TCI Cablevision
Auburn, WA
11.1992 - 04.2014
- Conducted routine inspections of equipment and facilities to ensure functionality.
- Performed preventive maintenance on cable systems to minimize service disruptions.
- Collaborated with team members to streamline maintenance processes and procedures.
- Maintained accurate records of repairs, maintenance tasks, and inventory levels.
- Assisted in training new technicians on safety protocols and equipment use.
- Responded promptly to service calls for urgent maintenance needs across locations.
- Operated hand and power tools to complete repairs.
- Conducted regular maintenance checks to ensure system reliability and safety.
- Communicated effectively with customers regarding service interruptions and repairs.
- Followed OSHA regulations related to safety procedures at job sites.
- Assisted in the maintenance of underground cables and conduits.
Education
High School Diploma -
Lakewood Senior High
St. Petersburg, FL06-1977
Skills
- Customer relationship management
- Team leadership
- Service delivery
- Training development
- Operational strategy
- Performance improvement
- Problem solving
- Effective communication
Timeline
Technical Operations Lead
ASTOUND BROADBAND
11.2014 - 07.2025
Cable Maintenance Technician
TCI Cablevision
11.1992 - 04.2014
High School Diploma -
Lakewood Senior High
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