Shyla Lawrence
Lafayette,LA
Summary
A strong, hardworking believer seeking employment. Certified, organized, goal-oriented, team player seeking a position in an established medical office or hospital where my skills will support physicians, nurses, and other medical staff to facilitate exceptional patient care. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
Ochsner Medical Center
05.2017 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Prepared patient identification band and completed admissions papers.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Sales Associate
Dollar General Store
01.2014 - 04.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Crew Member
McDonald's Restaurant
03.2009 - 11.2014
- Worked front counter, drive-thru and other areas.
- I worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Associate of Science - Medical Assisting
Remington College - Baton Rouge
Baton Rouge, LA10.2020
Skills
- Patient Scheduling
- Formularies
- Information Collection
- Front Desk Operations
- Health Information Obtainment
- Fee Collection
- Financial Obligation Determination
- Medical Terminology
- Performance Standards Compliance
- Patient Registration
- Insurance Verification
- Active Listening
- Appointment Scheduling
- Customer Service
- Time Management
- Problem Solving
- Stress Management
- Critical Thinking
- Multitasking Abilities
- Telephone Etiquette
- Patient Education
- Team Collaboration
- Registration and Admissions
- Pre-Admission Requests
- Patient Check-In
- Process Improvement
- Phone and Email Etiquette
- Team Leadership
- Relationship Building
- Caring and Empathetic
- Sales Development
- Product Sales
- Inventory Control
- Payment Processing
- Store Opening and Closing
- Cleaning Techniques
- Meeting Deadlines
- Sales Expertise
- Excellent People Skills
- Order Management
- Safety
- Positive Company Representation
- Crew Leadership
Timeline
Patient Access Specialist
Ochsner Medical Center
05.2017 - Current
Sales Associate
Dollar General Store
01.2014 - 04.2017
Crew Member
McDonald's Restaurant
03.2009 - 11.2014
Associate of Science - Medical Assisting
Remington College - Baton Rouge
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