BILLY WILLIAMS
Ruskin,FL
Summary
Dynamic leader and mentor with a proven track record at Club Assist, enhancing safety and efficiency through innovative training and route optimization. Leveraged strong leadership and technical aptitude to develop a standardized curriculum and improve service delivery, significantly boosting driver performance and customer satisfaction. Excelled in fostering team cohesion and employing problem-solving skills to achieve organizational goals. Knowledgeable [Desired Position] with robust background in route training and logistics. Proven ability to streamline training processes and enhance team readiness, contributing to operational efficiency. Demonstrated expertise in route planning and time management, ensuring punctuality and reliability. Results-driven training professional prepared for role that leverages extensive experience in route optimization and team development. Known for enhancing training programs and improving operational workflows. Strong focus on collaboration and adaptability, ensuring seamless integration with dynamic team needs. Expert in route planning and effective communication, valued for reliability and consistency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Route Trainer
Club Assist
11.2022 - Current
- Reduced accidents and increased safety awareness through consistent training on defensive driving techniques.
- Enhanced driver performance by conducting comprehensive route training sessions and providing constructive feedback.
- Assisted in the development of a standardized training curriculum for all route drivers, ensuring consistent skill levels across the team.
- Assisted with recruitment efforts, conducting interviews and assessing candidate suitability for route driver positions based on experience, skills, and attitude.
- Coordinated with other trainers to share best practices and continuously improve the quality of instruction provided to drivers.
- Maintained accurate records of all training activities, including attendance logs, progress reports, and evaluations for management review.
- Provided ongoing support for drivers, helping them navigate difficult situations and maintain high levels of customer satisfaction.
- Helped establish a culture of continuous improvement within the organization by actively soliciting feedback from drivers on ways to enhance their training experience.
- Developed strong relationships with customers by addressing concerns promptly and professionally during site visits.
- Served as a mentor for newly hired drivers, offering guidance during their initial orientation periods.
- Collaborated with management to address any identified issues or challenges related to route operations.
- Conducted refresher trainings for experienced drivers when needed to ensure compliance with evolving regulations or company policies.
Service Route Representative
Club Assist
12.2009 - Current
- Actively sought feedback from clients to ensure ongoing improvement of services provided within the route territory.
- Coordinated with warehouse staff to ensure efficient loading of products onto the delivery vehicle daily.
- Monitored vehicle maintenance schedule, addressing any necessary repairs or preventative measures promptly.
- Optimized route efficiency by analyzing and adjusting delivery schedules.
- Trained new Route Representatives in proper procedures and company policies to maintain consistency across the organization.
- Enhanced customer satisfaction through timely deliveries and consistent communication.
- Served as a positive brand ambassador for the company, representing the organization professionally during each client interaction.
- Encouraged timely invoice payment from clients, leading to improved cash flow management for the company''s accounts receivable department.
- Promoted additional products and services when appropriate, contributing to increased revenue generation within the assigned territory.
- Participated in regular performance reviews with management, identifying areas for personal development and professional growth.
- Streamlined route planning by utilizing GPS technology and mapping software effectively.
- Implemented cost-saving measures such as fuel-efficient driving techniques and strategic route planning.
- Assisted in resolving delivery discrepancies, working closely with management to rectify issues quickly and efficiently.
- Adhered strictly to all company policies regarding driver safety, demonstrating a commitment to responsible operation of the company vehicle.
Education
Bachelor of Arts - Education
St Petersburg College
St Petersburg, Fl05-2018
Skills
- Strong leadership abilities
- Patience and Empathy
- Coaching and Mentoring
- Time management mastery
- Team building expertise
- Technical aptitude
- Route planning expertise
- Mentoring abilities
- Learning Management Systems
- Problem-Solving
- Time Management
- Attention to Detail
Accomplishments
Presidents Award Winner
Executive Leadership Team Award Winner twice
Certification
- OSHA Certified
Florida W452-076-73-327-0
Timeline
Service Route Trainer
Club Assist
11.2022 - Current
Service Route Representative
Club Assist
12.2009 - Current
Bachelor of Arts - Education
St Petersburg College
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