Billy Woods
Lancaster
Summary
Dynamic Area Supervisor at Home Depot with expertise in team management and production efficiency. Proven track record in enhancing customer satisfaction and reducing turnover through effective training and mentoring. Skilled in inventory management, optimizing stock levels, and implementing operational improvements that drive productivity and profitability.
Overview
20
20
years of professional experience
Work History
Area Supervisor
Home Depot
09.2021 - Current
- Supervised daily operations, ensuring compliance with safety and operational standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented inventory management processes to enhance stock accuracy and availability.
- Coordinated scheduling to optimize workforce efficiency during peak business hours.
- Developed employee performance metrics, enhancing accountability and productivity within the team.
- Collaborated with management on store layout improvements to enhance customer experience.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant Store Manager
Home Depot
10.2017 - 09.2021
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Assisted in developing sales strategies that improved store performance and profitability.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Assistant Manager
Academy Sports Outdoors
08.2005 - 09.2016
- Led team in delivering exceptional customer service, resulting in increased customer satisfaction scores.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust inventory strategies, optimizing product availability.
- Collaborated with management to establish operational policies that improved workflow efficiency across departments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enhanced team productivity by streamlining operational processes.
Education
2.7
East Central Community College
Decatur, MS05-2003
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
Timeline
Area Supervisor
Home Depot
09.2021 - Current
Assistant Store Manager
Home Depot
10.2017 - 09.2021
Assistant Manager
Academy Sports Outdoors
08.2005 - 09.2016
2.7
East Central Community College
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