Billye Joyce Roberts
Rockville,MD
Summary
Experienced office manager and administrative professional. Highly dependable, ethical and reliable support specialist that blends organizational, technical and business skills. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Consulting Digital Photo Editor
AARP
07.2018 - Current
- Transfer images to digital storage
- Researched image libraries to locate appropriate photographs for stock use
- Proofread articles for publication to website
Office Manager (Part Time)
Aish of Greater Washington
01.2020 - 02.2022
- Updated membership lists
- Created end of year tax information letters and sent via mail or email
- Tracked funds received, paid employees and other bills using QuickBooks, employee payroll software, and online banking
- Tracked and created attendee reports for events
- Greeted and checked in registered guests at events
- Researched and engaged contractors, and oversaw work for building repair and maintenance
- Answered synagogue phones and email accounts
- Maintained inventory, purchased and received office and building supplies
- Responsible for website updates, and weekly information emails to synagogue members
- Oversaw cleaning staff and synagogue volunteers
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering, stocking, verifying and receiving shipments.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Researched and wrote successful grant proposals
Executive Assistant/Office Manager
Fabricare Draperies
06.2007 - 06.2018
- Input A/R, A/P, purchase orders, inventory in QuickBooks
- Handled company website updates and responsible for maintaining domain name
- Coordinate software purchases/downloads/updates
- First level tech support of & research/purchase of computers & cell phones. Removed hard drives from older computers before donating to charity.
- Interview prospects & intake new employees
- Update employee handbook
- GSA Schedule Administration and reporting
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and stocking and shipment receiving.
- Answer phones & handle in-office customers
Executive Assistant / Events Coordinator
EZGSA
05.2005 - 06.2007
- Responsible for CEO's calendar & travel arrangements; A/R & A/P; HR; supplies & facilities management
- Managed logistics for 30+ national training classes per year
- Designed training related marketing materials
- Developed content and deployed mass market emails of up to 100,000 pieces per month
- Oversaw event registration process by collecting and tracking attendee information before event
- Implemented contingency plans to address last-minute changes or unforeseen issues during day of event coordination
Writer & Web Designer
Freelance
05.2004 - 05.2005
Event Planner/Editor
Open Minds
04.2003 - 05.2004
- Coordinated production and content for (monthly) print and (daily and weekly) online newsletters
- Managed logistics and on site coordination for 50+ national training classes per year
- Conferred with event staff at event site to coordinate details.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Developed content for corporate website and designed training related marketing materials
- Writing and editing for online and print publications
Tech Consultant
The Brafferton Inn
07.2002 - 05.2004
- Researched and implemented Guest Tracker reservation tracking software
- Developed work flow systems to work with new software
- Optimized graphics and updated the Inn's website
- Trained owners and staff on reservation software
- Handled miscellaneous hardware and software updates
Director, Customer Support
SingleShop.com
08.1999 - 06.2000
- Managed 25-person, 24X7 customer service team
- Wrote employee manual
- Ordered all furnishings and equipment for customer service area
- Developed departmental requirements for, and did extensive vendor comparison of, eCRM software products
- Spearheaded requirements definition to locate outsourced customer support vendors
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted team members in resolving customer satisfaction issues.
Education
BA - Psychology
California State University - Long Beach
Long Beach, CASkills
Meeting/event planning
Writing and Editing
Website updates & maintenance
GSA Schedule administration
Proposal Writing
Office 365 Suite
Travel Arrangement Management
Client Correspondence
Office Supplies and Inventory
Intuit QuickBooks
Image Downloads
Technical support
Canva Visual Suite
Charities
Created and run charity “Because Quilts” that makes and donates quilts to Interfaith Works Women's Center (https://www.facebook.com/becausequilts)
Donated meals to Interfaith Works Women's Center and Home Builders Care Assessment Center (HBCAC) Men's Emergency Shelter (10 years)
Additional Information
Administration and President-equivalent positions: organization and management of events for up to 300, and newsletter editor for Society for Creative Anachronism, an international medieval recreation group with over 30,000 members. Was in organization for 17 years.(https://www.sca.org/).
I received their highest award for event organization, and my work as an officer of the group.
Timeline
Office Manager (Part Time)
Aish of Greater Washington
01.2020 - 02.2022
Consulting Digital Photo Editor
AARP
07.2018 - Current
Executive Assistant/Office Manager
Fabricare Draperies
06.2007 - 06.2018
Executive Assistant / Events Coordinator
EZGSA
05.2005 - 06.2007
Writer & Web Designer
Freelance
05.2004 - 05.2005
Event Planner/Editor
Open Minds
04.2003 - 05.2004
Tech Consultant
The Brafferton Inn
07.2002 - 05.2004
Director, Customer Support
SingleShop.com
08.1999 - 06.2000
BA - Psychology
California State University - Long Beach
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