Billy Landberg
Terrell,TX
Summary
Accomplished professional with a proven track record at the Dallas Police Dept., enhancing emergency response efficiency and public safety through expert communication and critical thinking. Skilled in computer proficiency and maintaining high-pressure multitasking, achieving seamless inter-agency coordination. Demonstrates exceptional time management and a professional telephone demeanor, contributing to significant improvements in operational effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Call Analyst I
Dallas Police Dept.
04.2024 - Current
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Manage multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Maintain strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Achieved high levels of proficiency in multitasking by managing phones, computers, and other equipment simultaneously under pressure.
- Read system maps and caller information, and documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Completed appropriate forms and announcements for police department needs such as Bolo requests.
- Answer calls from automatic routing system and took basic information from callers.
Customer Service Representative II
Dallas Police Dept
01.2023 - 04.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services as well as creating welcoming, positive experiences.
- Responded to all customer requests, offering excellent support and tailored recommendations to address needs.
NCIC SPECIALIST I
Dallas Police Department
02.2023 - 01.2024
- Accurately entered, modified, canceled, and validated confidential data.
- Communicated and coordinated information to internal/external law enforcement agencies.
- Coordinated the notification of DPD, federal, state, local, and tribal criminal justice agencies regarding time sensitive information that is vital to officers safety through the National Law Enforcement Telecommunications System (NLETS).
- Verified, validated, and maintained records of criminal histories, warrants, stolen property, missing persons, and other relevant data.
- Adhere to NCIC policies, state and federal regulations and security protocols.
- Generates and distributes reports as required by law enforcement agencies.
- Received, processed, and completed requests for hit confirmations for law enforcement agencies on hot files within specific time limits set by NCIC and state policies and procedures.
- Prepared and maintained various logs.
- Preformed other work as assigned.
911 Call Taker
Dallas Police Dept
08.2021 - 01.2023
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Managed multiple computer systems simultaneously while entering calls, resulting in seamless information flow between agencies.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Achieved high levels of proficiency in multitasking by managing phones, computers, and other equipment simultaneously under pressure.
- Read system maps and caller information, documented details in system.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Completed appropriate forms and announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
MATERIAL HANDLER
3M
05.2015 - 08.2020
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Minimized downtime during shift changes by conducting thorough handover briefings between incoming and outgoing teams.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Operated forklifts and pallet jacks to transfer large products from one area of the warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Performed cycle counts and inventory control to accurately track product levels.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
GED -
Glendale Community College
Glendale, AZ01-1995
Skills
- Time Management
- Product Knowledge
- Report Preparations
- Order Fulfillment
- Staff Training
- Client Relations
- Professional Telephone Demeanor
- Administrative Support
- Critical Thinking
- Customer RMA Management
- Prioritization
- Payment Process
- Computer Proficiency
Certification
- TCOLE Certified
- Adult and Pediatric First Aid/CPR/AED
Timeline
911 Call Analyst I
Dallas Police Dept.
04.2024 - Current
NCIC SPECIALIST I
Dallas Police Department
02.2023 - 01.2024
Customer Service Representative II
Dallas Police Dept
01.2023 - 04.2024
911 Call Taker
Dallas Police Dept
08.2021 - 01.2023
MATERIAL HANDLER
3M
05.2015 - 08.2020
GED -
Glendale Community College
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