Summary
Overview
Work History
Education
Skills
Timeline
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Billy Galloway

VON ORMY,TX

Summary

Versatile and compassionate professional with a background in patient care and customer service. Excelled in providing emotional support and leveraging customer service expertise to enhance satisfaction and loyalty. Demonstrated leadership and problem-solving abilities, achieving operational efficiency and positive outcomes in fast-paced environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed Healthcare Provider offers 10+ years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.

Overview

6
6
years of professional experience

Work History

Private Caregiver

Amy Welch
04.2023 - 06.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Administered medication as directed by physician.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Customer Service and Sales Associate

Walmart
07.2022 - 02.2023
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Customer Sales Associate

Walmart
10.2021 - 06.2022
  • Participated in regular training sessions to stay current on product knowledge and industry trends.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
  • Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
  • Resolved customer complaints professionally, ultimately retaining their loyalty to the store.

Front Desk Manager

Best Western Padre Island
02.2018 - 10.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Oversaw front desk operations with 8yr experience for hotel reputation, staff productivity, and operational efficiency.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.

Education

Associate of Arts - Cosmetology

Vouge College of Cosmetology
San Antonio, TX
09.1996

Associate of Arts - Culinary Arts

St. Philip's College
San Antonio, TX
06.1995

High School Diploma -

Southwest High School
San Antonio, TX
05.1995

Skills

First aid and safety

Patient Care

Housekeeping Duties

Emotional Support

Patience and resilience

Market awareness

Company policies

Cash Handling

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Customer service expertise

Leadership Qualities

Time Management

Hospitality service expertise

Timeline

Private Caregiver

Amy Welch
04.2023 - 06.2024

Customer Service and Sales Associate

Walmart
07.2022 - 02.2023

Customer Sales Associate

Walmart
10.2021 - 06.2022

Front Desk Manager

Best Western Padre Island
02.2018 - 10.2021

Associate of Arts - Cosmetology

Vouge College of Cosmetology

Associate of Arts - Culinary Arts

St. Philip's College

High School Diploma -

Southwest High School

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