Billy Tanner Wesson
Lawrenceburg,TN
Summary
Experienced and self-motivated Sales Manager with five years of industry experience overseeing sales figures and new account developments. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, escalate revenue gains, and advance the sales cycle of the company. A strong leader with the ability to increase sales and develop strategies to retain customers.
Results-driven Lead Sales Associate recognized for productivity and ability to efficiently complete tasks. Possess strong skills in customer relationship management, sales strategy development, and team leadership which contribute to achieving sales targets. Excel in communication, problem-solving, and adaptability, ensuring consistent delivery of outstanding service and driving team success.
Highly skilled Lead Sales Associate with proven experience in driving sales, managing team operations, and improving customer satisfaction. Strong knowledge of effective sales strategies coupled with leadership abilities to motivate a team towards achieving set goals. Demonstrated ability to impact revenue growth through strategic planning and execution of promotional campaigns.
Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures.
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals.
Punctual employee touting terrific merchandise display and mentoring skills thanks to extensive sales and team leadership abilities. Personable, reliable, and dedicated.
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Google
Nashville, TN
01.2022 - Current
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities
- Led sales team to exceed quarterly sales goals
- Monitored sales team performance and provided constructive feedback
- Promoted brand awareness and utilized took advantage of network connections to increase brand development
- Reported sales data to upper management for review.
- Provided excellent customer service by addressing customer inquiries in a timely manner.
- Implemented effective marketing strategies across multiple channels.
- Promoted store credit card program by offering discounts for signing up.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Supervised a team of sales associates on daily tasks and operations.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Identified opportunities for process improvement and recommended changes as needed.
- Managed inventory levels by placing orders as needed.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Provided customer service to ensure satisfaction.
- Maintained neatness and cleanliness throughout the store environment.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Developed strategies to increase sales and promote new products.
- Assisted with the training of new sales associates.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Developed pricing models that maximized profits while meeting customer expectations.
- Assisted customers with online ordering inquiries or problems.
- Identified opportunities for process improvements within the sales department.
- Greeted customers and provided product information.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Generated leads through cold calling prospective clients or attending networking events.
- Conducted weekly one-on-one meetings with sales associates to review performance goals.
- Utilized selling behaviors to identify and solve customer needs.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Cross-trained on different positions to best support team during peak periods.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Familiarized self with new products and services to engage with customers about features and benefits.
- Maintained awareness of advertised items to accurately recite current pricing and promotions.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Shared product knowledge to suggest merchandise and services to customers.
- Built repeat customer base by driving excellent loyalty program and data capture.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Maintained attractive merchandise displays to maximize purchases.
- Exceeded department expectations for productivity and accuracy levels.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
Sales Manager
Spectrum
Columbia, TN
01.2020 - 01.2021
- Helped to achieve a 25% increase in sales revenue over the course of 1 year
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Effectively monitored competition and appropriately adjusted costs based on supply and demand.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Identified and developed new markets for products or services.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Managed daily operations of sales department, including supervision of staff members.
- Implemented process changes to streamline sales department workflow.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed and implemented sales strategies to increase market share.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Maintained accurate records of all transactions between customers and company representatives.
- Established relationships with key clients, while maintaining existing customer base.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Achieved company growth and brand development through market expansion and sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Enhanced sales volume through skilled support to both new and inactive customers.
Electrical maintenance technician
TVA
Columbia, TN
01.2019 - 01.2020
- Done maintenance on hydroelectrical power plants
- Maintained PLC controls on robotic parts.
- Maintained records of maintenance activities including parts used and labor hours expended.
- Troubleshot and diagnosed problems with various electrical equipment.
- Configured power distribution systems in accordance with local codes.
- Researched technical information from manufacturers manuals and catalogs to identify replacement parts.
- Developed schematics for new or modified electrical systems.
- Analyzed data from test instruments such as oscilloscopes, multi-meters to determine the cause of failure or malfunctions.
- Ensured compliance of all safety protocols related to the installation of electrical equipment.
- Installed, adjusted, calibrated and repaired various electrical components.
- Provided technical support to production personnel regarding issues related to electrical system performance.
- Performed preventative maintenance on electrical and electronic equipment.
- Inspected, tested and maintained industrial control systems.
- Replaced faulty wiring, switches, motors and other components as required.
- Performed visual inspection of all wires for signs of wear or damage before connecting them.
- Assisted in developing preventive maintenance programs for critical assets.
- Programmed PLC's with ladder logic diagrams.
- Followed up on customer complaints about malfunctioning equipment.
- Provided guidance to less experienced technicians when needed.
- Assisted in training personnel on safe work practices related to the use of electrical equipment.
- Repaired or replaced defective parts as necessary.
- Monitored energy consumption levels and identified opportunities for improvement.
- Maintained inventory of parts for immediate and emergency repairs.
- Frequently worked overtime, weekends and holidays.
- Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
- Interpreted electrical and mechanical schematics, blueprints and diagrams.
- Installed electrical wiring during remodeling projects.
- Climbed towers, worked in confined crawl spaces and worked flexible, non-standard workweek.
- Established outstanding relationships with electricians and consumers.
- Provided electrical services and control wiring for diverse locations.
- Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS).
- Tested electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Collected and analyzed data and created reports based on findings.
- Performed preventative maintenance on electrical systems and equipment to ensure efficient operation.
- Installed, maintained, and repaired electrical wiring, equipment, and fixtures, ensuring compliance with codes.
- Diagnosed malfunctioning systems, apparatus, and components, using test equipment to locate the cause of a breakdown and correct the problem.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Kept business entrances clean, tidy and professional in appearance.
- Followed instructions regarding duties and assignments for facility and machinery maintenance.
- Cleaned or lubricated machinery, equipment and other objects using power tools and cleaning equipment.
- Pulled parts, recorded inventory information and prepared tools for jobs.
- Tended and observed equipment and machinery to verify functional and safe operation.
- Examined and tested machinery, equipment and components for defects, supporting proper functioning.
- Contributed to operational quality and efficiency by calibrating instruments, applying controls and implementing maintenance functions.
- Referenced blueprints and schematics to define project requirements.
- Inspected finished work to verify adherence to requirements and specifications.
Sort Manager
FedEx ground
Ethridge, TN
01.2012 - 01.2018
- Performed regular maintenance checks on equipment used for sorting purposes.
- Organized regular meetings with supervisors to discuss progress made on individual projects.
- Established standard operating procedures for all sort-related tasks within the organization.
- Assisted in resolving customer complaints related to sorting activities.
- Created reports detailing the status of all current and upcoming projects related to sort management.
- Ensured quality control standards were met during sorting operations.
- Investigated customer feedback regarding service delivery issues related to sorting activities.
- Supervised a team of sorters to ensure timely completion of tasks.
- Implemented safety protocols while handling packages during sorting operations.
- Identified potential issues with equipment used in the sorting process and reported them immediately.
- Coordinated with supervisors to ensure that all shipments were sorted accurately and efficiently.
- Collaborated with other departments within the organization to ensure seamless coordination across different teams.
- Conducted regular audits to identify any discrepancies in sorting processes.
- Monitored performance metrics such as efficiency, accuracy, and productivity levels among sorters.
- Analyzed data to identify areas for improvement in the sorting process.
- Resolved conflicts between staff members arising from disagreements over work assignments or deadlines.
- Maintained accurate records of incoming and outgoing shipments.
- Updated inventory levels regularly by monitoring stock movements through the supply chain system.
- Managed and monitored the daily operations of all sorting activities.
- Developed procedures for sorting, loading, unloading, and transporting packages.
- Operated and maintained vacuum sealers and pallet jacks.
- Planned equipment, material and manpower requirements to execute job orders.
- Transported picked products to packing area and verified proper packaging, sealing and labeling.
- Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
- Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Cleaned conveyor and surrounded sorting line to maintain work area.
- Counted products manually or electronically to transfer into sorting systems.
- Followed company policies and procedures for waste management and sorting.
- Adjusted sorting methods based on the type of items and company requirements.
- Sorted pallets, boxes or other material by hand to maintain order.
- Operated sorting machinery and equipment safely and efficiently.
- Communicated effectively with supervisors to report any issues or discrepancies.
- Conducted random bin checks to verify inventory counts.
- Adapted quickly to new sorting technologies and methodologies introduced by the company.
- Inspected items while sorting to meet criteria and maintain established rate per man hour.
- Performed routine maintenance on sorting equipment to prevent malfunctions.
- Identified and separated recyclable materials from waste.
- Fulfilled and organized orders to foster accurate and efficient delivery process.
- Assisted in loading and unloading items from delivery trucks.
- Handled fragile items with care to prevent damage during sorting.
- Inspected and sorted items or materials according to type, size, or coloring.
- Utilized manual and automated systems to sort items at a high volume.
- Provided excellent customer service by responding to inquiries related to sorted items.
- Leveraged material handling equipment to receive or transport products to storage and staging locations.
- Collaborated with team members to increase sorting efficiency and accuracy.
- Maintained a clean and organized work area to ensure a safe working environment.
- Demonstrated flexibility by performing various tasks as needed, including cleaning and maintenance duties.
- Used smartphones and handheld devices to sort, scan and prepare orders.
- Managed time effectively to meet or exceed sorting targets and deadlines.
- Participated in regular training sessions to improve sorting techniques and safety practices.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Sales Associate
Farmer Home Furniture
Lawrenceburg, TN
01.2014 - 01.2016
- Provided excellent customer service at all times
- Checked prices and promotional rates for customers
- Answered customer questions and concerns to the best of my ability.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sales Manager
Wesson Roofing & construction
Lawrenceburg, TN
04.2006 - 11.2008
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Managed daily operations of sales department, including supervision of staff members.
- Implemented process changes to streamline sales department workflow.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed and implemented sales strategies to increase market share.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Performed sales consultations and educated clients on products and services.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Education
Bachelor of Science - Electrical Engineering
Tennessee Technical Institute
12.2018
Associate of Science -
University of Alabama at Huntsville
12.2013
High School Diploma -
Lawrence county High School
05-2011
Skills
- Brand promotion
- Sales strategy
- Consultative sales techniques
- Client relationship building
- POS system knowledge
- Innovative Problem Solving
- Interpersonal Communication Skills
- Industry Knowledge
- Business Development Strategies
- Project Management Skills
- Relationship Building
- Sales Promotions
- Lead Generation
- Customer Service
- Product Merchandising
- Staff Supervision
- POS System Operation
- Shift Scheduling
- Loss Prevention
- Inventory Control
- Technical sales
- Customer Needs Assessment
- Product Promotions
- POS Systems
- Bilingual
- Trade show representation
- Sales transaction processing
- Inventory Oversight
- Cold-calling
- Territory Management
- Assignment Delegation
- Cash Flow Management
- Payment Processing
- Positive Customer Experience
- Account Management
- Flexible Schedule
- POS system expertise
- Retail Store Operations
- Client acquisition
- Product Recommendations
- Cash Handling
- Client Relationship Building
- Meeting and exceeding sales goals
- Pricing and Labeling
- Performance Assessment
- MS Office Applications
- Teamwork and Collaboration
- Cash Handling Accuracy
- Sales Presentations
- Consultative Sales Techniques
- Tactful conflict resolution
- Client Relationship Management
- POS operation
- Mentoring and training
- Sales Training
- Staff Training and Development
- Customer care
- Meeting Sales Goals
- Team Leadership
- Inventory and Stocking
- Goal-Oriented
- Schedule Preparation
- Negotiation
- Visual Displays and Presentations
- Strategic sales
- Billing and Collections
- Persistent and Resilient
- Pipeline Management
- Brand Promotion
- Stress Management
- Sales strategy development
- Sales Forecasting
Certification
Customer service specialist, 2018
- Salesforce
- First Aid/CPR
- Association for Project Management (APM)
- SafeServ Certified
- Accrediting Agency, Field of study: (Degree, Certificate, or Designation)
- Licensed (Job Title) - (Year)
Timeline
Lead Sales Associate
Google
01.2022 - Current
Sales Manager
Spectrum
01.2020 - 01.2021
Electrical maintenance technician
TVA
01.2019 - 01.2020
Sales Associate
Farmer Home Furniture
01.2014 - 01.2016
Sort Manager
FedEx ground
01.2012 - 01.2018
Sales Manager
Wesson Roofing & construction
04.2006 - 11.2008
Bachelor of Science - Electrical Engineering
Tennessee Technical Institute
Associate of Science -
University of Alabama at Huntsville
High School Diploma -
Lawrence county High School
Customer service specialist, 2018
- Salesforce
- First Aid/CPR
- Association for Project Management (APM)
- SafeServ Certified
- Accrediting Agency, Field of study: (Degree, Certificate, or Designation)
- Licensed (Job Title) - (Year)
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