Summary
Overview
Work History
Education
Skills
Languages
GED
legally Blind
Timeline
Generic

Bilma Martinez

CSR/DISPATCHER
Los Angeles,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Global Paratransit
10.2017 - 08.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.Making sure reservations for customerts were correct and finished in timely manner, giving information on vehicles type number and time of arrival .
  • Met customer call guidelines for service levels, handle time and productivity.

Transportation Dispatcher

First Transit
05.2015 - 07.2016
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated drivers to accomplish daily coverage of bus routes.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Checked that each scheduled route was appropriately covered by drivers.
  • Monitored and tracked status of buses in transit to confirm on-time schedule .
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Maintained accurate and up-to-date records of transportation activities,that had to be logged in making sure the city had all iunformation in a timely manner.
  • Monitored real-time traffic conditions to adjust routes on fly, avoiding delays and improving service reliability.
  • Enhanced driver satisfaction with regular communication and problem-solving support.

Transportation Dispatcher

Transdev Transportation
01.2007 - 02.2015
  • Coordinated driver dispatch to accomplish daily routes requirements.
  • Checked that each scheduled route was appropriately covered by bus drivers.
  • Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
  • Managed daily bus operations, ensuring safety compliance and adherence to regulations.
  • Scheduled and dispatched drivers with units to locations in case bus had mechanical problems .
  • Coordinated dispatching of more thaan 30 drivers to accomplish daily routes requirements.
  • Maintained accurate and up-to-date records of transportation activities.
  • Company always Conducted regular meetings with transportation staff to discuss performance, challenges, and opportunities for improvement.
  • Coordinated emergency responses for incidents, ensuring public safety and minimal service disruption.
  • Scheduled and also assited in payroll dutys making sure there pay hours matched before going into payroll assited in audits making sure all paperwork was accurate and organized .

Education

No Degree -

Manual Arts High
Los Angeles, CA

Certificate - Interpreter English To Spanish \ Social Worker

Ed2Go
San Diego, CA
10-2025

Skills

  • Critical thinking
  • Customer relations
  • Call center experience
  • Professional telephone demeanor
  • Scheduling
  • Appointment scheduling
  • Retail store support
  • Service standard compliance

Languages

Spanish
Native or Bilingual

GED

I am currently working on getting  my GED i am  aiming  to get  into Massage  Therapy  once i accomplish  my GED.

legally Blind

I am Legally blind since July 2016 i can only see from one eye about 40% , but i am  capable  of  working  in any type  of  enviroment  if  given the  chance.I am not afraid of working  in any job i just  need the opportunity. Being  Disssabled does not mean we cannot  be in a working  place.I am  a happy  person  that  does not  see my  dissability  as something to be ashamed  of and everyday i am greatful for every opportunity  given . 

Timeline

Customer Service Representative

Global Paratransit
10.2017 - 08.2024

Transportation Dispatcher

First Transit
05.2015 - 07.2016

Transportation Dispatcher

Transdev Transportation
01.2007 - 02.2015

No Degree -

Manual Arts High

Certificate - Interpreter English To Spanish \ Social Worker

Ed2Go

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Bilma MartinezCSR/DISPATCHER