Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Biloss Thomas

Surprise,AZ

Summary

Dynamic Client Service Manager with a proven track record at Auto Elite Towing, excelling in client relations and strategic planning. Adept at problem-solving and training new hires, I ensure timely delivery and exceptional service, fostering strong client satisfaction and operational efficiency. Committed to professionalism and adaptability in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Client Service Manager

Auto Elite Towing
Surprise, AZ
01.2018 - Current
  • Assist clients to ship units across the USA.
  • Schedule appointments for clients via phone and email.
  • Ensure accurate and timely delivery of cars to and from clients.
  • Handle complaints and escalated calls/emails.
  • Answer client inquiries in a timely manner.
  • Provide training to employees.
  • Supervised daily operations of employees of inbound/outbound calls.
  • Communicated client issues to drivers to resolve any concerns.

Business Owner/ Supervisor

First American Auto Company
Chicago, USA
01.2012 - 01.2018
  • Provided proper quotes to clients
  • Performed owner/operator duties
  • Scheduled work for technicians
  • Ordered parts
  • Troubleshot and repaired customer vehicles
  • Maintained schedule and payroll
  • Answer calls and emails in a timely manner to ensure excellent customer support

Customer Service Representative

NTB
Niles, USA
01.2010 - 01.2012
  • Ensured customers received complete services.
  • Wrote service reports.
  • Answered customer concerns.
  • Set appointments, took payments and addressed questions via phone.
  • Explained service options/recommendations to customers.
  • Demonstrated and promoted excellent customer service.

Education

Oakton Community College
Skokie, IL
01.2011

High School -

Mather High School
Chicago, IL
01.2009

Skills

  • Critical thinking
  • Problem solving
  • Strong work ethic
  • Professionalism
  • Leadership
  • Adaptability
  • Strategic planning
  • Management
  • Multitasking
  • Time management
  • Training new hires
  • Client relations

Languages

English
Professional
French
Professional

Timeline

Client Service Manager

Auto Elite Towing
01.2018 - Current

Business Owner/ Supervisor

First American Auto Company
01.2012 - 01.2018

Customer Service Representative

NTB
01.2010 - 01.2012

Oakton Community College

High School -

Mather High School

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