Bimali Desilva

• Spearheading operations for Healthcare Services Group, Role encompasses financial stewardship and human capital development of over $100 million in managed volume and 100 accounts.
• Our team's commitment to operational excellence is evident in the robust supervision of 4 Directors of Operations and 15 District Managers, laying the groundwork for sustained client satisfaction and market growth.
• We Have Created an environment of continuous learning by encouraging team members to pursue professional development opportunities.
• In partnership with business development, we've expanded our reach, supporting market surveys and strategic proposals.

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• Responsible for $20,000,000 in managed volume consisting of 50 accounts in five markets, including five varieties and levels of healthcare
• Responsible for supervising 6 District Managers, 50 managers, and 500 frontline team members, overseeing daily operations in client accounts.
• Responsible for oversight of financial development and management, human resources development, training and recruitment, resident and client satisfaction
• Partner with business development to expand current and new markets by assisting with the physical survey process and developing and presenting pro-forms, proposals, and MSAs.

• Assist regional and district managers with corporate training department-approved certification and implementation and measurement of training centers and managers, their teams, and facilities.
• Certify Training Centers (one per District) and Training Center Account Managers
• Recruit for and provide support for executing and measuring the Manager-In-Training program, including following through with MITs, AMs, DMs, and RMs to ensure acceptable results.
• Work with Operations to coordinate training for new business start-ups aligned with HCSG and Division goals, providing input for management candidate placement.
• Communicate and support execution of the training/recruiting/performance evaluation plans; share results, provide feedback and ideas to maximize performance for HCSG

• Manages the food service program in a single site according to Healthcare Services Group (HCSG) policies and procedures and federal/state requirements
• Provides leadership, support, and guidance to ensure that food quality standards, inventory levels, food safety guidelines, and customer service expectations are met
• Maintains records of income and expenditures, food, supplies, personnel, and equipment and provides reports to HCSG District Manager
• Improved controls to streamline procedures, eliminate waste, and control costs
• Determined root cause of performance trends and developed process improvement plans that targeted assurance in safety, health, quality, and customer satisfaction

• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
• Enhanced company reputation through community involvement, developing partnerships with local organizations, and participating in charitable events.
• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.

• Scheduled and directed staff in daily work assignments to maximize productivity
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations
• Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue
• Optimized profits by controlling food, beverage, and labor costs daily
• Assessed operational performance to measure compliance with regulatory, industry, and brand standards
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality