BIMIL MATHEWS
San Antonio,TX
Summary
Detail-oriented administrative professional with proven expertise in optimizing workflows, managing patient scheduling, and maintaining compliance in record-keeping. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Administrative Officer
ASTER DENTAL
New Braunfels, Texas
01.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize office operations.
- Coordinated inventory and procurement of office supplies, ensuring uninterrupted availability.
- Maintained patient records with a focus on accuracy and compliance.
- Handled incoming calls, addressing patient inquiries and providing accurate information promptly.
- Supported dental staff by managing administrative tasks during peak hours.
- Implemented daily office procedures that improved overall workflow efficiency.
- Performed data entry tasks, including financial transactions in the accounting system.
- Answered calls professionally, directing patients to appropriate departments as needed.
PRE ENROLLMENT SPECIALIST
Willis Towers Watson
San Antonio, Texas
06.2023 - 12.2025
- Processed enrollment applications using proprietary software for efficient data management.
- Provided guidance to clients on benefits options and enrollment procedures.
- Resolved client inquiries promptly to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to improve enrollment workflows and processes.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
Loan Analyst
Amerisave Mortgage
San Antonio, Texas
06.2018 - 01.2022
- Analyzed loan applications for compliance with company policies and accuracy standards.
- Collaborated with underwriters to resolve documentation discrepancies efficiently.
- Assisted customers with inquiries regarding loan status and requirements.
- Utilized mortgage software to process applications and monitor progress effectively.
- Streamlined workflow processes through effective communication with team members.
- Collected and verified borrower income, credit history, and employment information.
- Reviewed financial documents to determine borrower loan eligibility and qualification.
- Checked loan documents for accuracy and completeness prior to funding or closing.
Teller
IBC Bank
San Antonio, Texas
01.2014 - 12.2014
- Processed customer transactions accurately, including deposits and withdrawals, with minimal errors.
- Balanced cash drawers daily to ensure consistency and accuracy.
- Resolved customer issues swiftly to maintain high satisfaction levels.
- Trained new tellers on operational procedures and compliance standards.
- Managed safe deposit box access and maintained documentation rigorously.
- Promoted bank services to increase customer engagement effectively.
- Assisted customers with inquiries regarding accounts and banking products.
- Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds efficiently.
Education
BACHELOR OF HOTEL MANAGEMENT AND SALES AND MARKETING -
CHRIST COLLEGE
INDIA06-2004
Skills
- Patient scheduling
- Records management
- Enrollment processing
- Compliance analysis
- Data entry
- Customer relationship management
- Problem solving
- Financial documentation
- Time management
- Human resources support
- Effective communication
- Team collaboration
- Customer service
- Event coordination
- Document control
Affiliations
GARDENING
BAKER
DRAWING
Languages
English
Professional
French
Limited
Hindi
Professional
Malayalam
Professional
Swahili
Limited
MARATHI
Limited
Timeline
Administrative Officer
ASTER DENTAL
01.2024 - Current
PRE ENROLLMENT SPECIALIST
Willis Towers Watson
06.2023 - 12.2025
Loan Analyst
Amerisave Mortgage
06.2018 - 01.2022
Teller
IBC Bank
01.2014 - 12.2014
BACHELOR OF HOTEL MANAGEMENT AND SALES AND MARKETING -
CHRIST COLLEGE