Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
CTG Tech Managed IT Services
01.2022 - Current
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Improved business processes by analyzing current practices and recommending optimization strategies.
Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Streamlined project management with effective communication and collaboration across cross-functional teams.
Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Increased resource efficiency by analyzing detailed business requirements.
Conducted market research studies to provide valuable insights for strategic planning initiatives.
Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
Healthcare Business Analyst
Trinity Healthcare Technologies
04.2019 - 12.2021
Supported informed decision-making for administrators by providing accurate reports on key performance indicators in a timely manner.
Nalyzed patient feedback data to identify common trends and issues, empowering staff members to address concerns proactively and improve overall patient satisfaction levels.
Developed strategic recommendations based on data-driven insights to optimize resource allocation and improve overall business performance.
Evaluated the effectiveness of clinical interventions by comparing outcomes against established benchmarks, informing future treatment plans and strategies.
Ensured regulatory compliance by staying updated on industry best practices and incorporating necessary changes into existing processes and procedures.
Leveraged advanced statistical techniques to evaluate the effectiveness of various marketing campaigns, enabling better budget allocation decisions.
Reduced costs and improved patient outcomes with the identification of trends, patterns, and opportunities through healthcare data analysis.
Collaborated with IT teams to develop custom reporting solutions tailored to the specific needs of healthcare administrators, improving their ability to make informed decisions.
Evaluated the impact of policy changes on organizational performance using sophisticated analytical models, informing future decision-making processes.
Collaborated with cross-functional teams to identify areas of improvement, resulting in enhanced patient satisfaction levels and reduced wait times.
Increased transparency within the organization by developing user-friendly dashboards that displayed real-time updates on key performance metrics for easy access by all team members.
Contributed to revenue growth through identification of untapped market segments using advanced segmentation techniques from large datasets.
Assisted in the design and implementation of electronic health record systems, leading to streamlined information management and increased accessibility for all stakeholders.
Created dashboards to monitor and track key performance indicators.
Collaborated with stakeholders to identify business needs and data sources.
Developed and implemented data governance policies and procedures.
Education
MBA - Business Administration And Management
Wilmington University
New Castle, DE
05-2017
Skills
Data Analysis
Requirements Gathering
Microsoft Office Suite
Project Management
Microsoft Excel Mastery
User Acceptance Testing
Business process improvement
Workflow Analysis
Strategic Planning
Quality Assurance
SQL Proficiency
Business Process Mapping
Stakeholder Management
Software development life cycle
Business Planning
Data Mapping
Test case scenarios
Forecasting and planning
Operations Management
Operations Analysis
Process Optimization
Negotiation
Product Development
Cost-benefit analysis
Business process modeling
Product Management
Customer Needs Assessment
Web-based reporting tools
Staff Management
Tableau Expertise
Operational Reporting
Data Mining
Consulting
Needs assessments
Human Resources Information Systems (HRIS)
Analytical tool implementation
Business Analysis
SQL and Databases
Team Collaboration
Documentation
Stakeholder Communication
Systems Analysis
Process Development
Information Processing
Financial Markets
Accounting Principles
Financial Planning
Data Warehousing
Market Analysis
Data Compiling
SWOT Analysis
Business Requirements
Requirements Analysis
Data and Analytics
Data Modeling
Financial Management
Risk Assessment
Documentation Management
Database Management
Data Acquisition
Technical Design Documentation
Business Development
Requirement gathering
Jira
Confluence
Accomplishments
Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
Reduced organizational operating costs 30% by streamlining processes in the healthcare tech
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